Ryan O'Byrne
Washington ,DC
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Manager
Arthur J. Gallagher
12.2023 - 08.2024
- Earned a national Rising Star award for managing an advanced portfolio of clients for my experience level, one of three individuals in the country to earn this award.
- Conducted training and mentored team members to promote productivity and commitment to service.
Client Service Associate
Arthur J. Gallagher
06.2022 - 12.2023
- Created Power BI dashboard specifically for telemedicine clients, allowing for personalized benchmarking analysis.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Controlled client retention initiatives for telemedicine accounts, enrolled 10+ large clients in Gallagher's loss prevention programs.
- Managed 300k of revenue from commercial insurance accounts in the fields of telemedicine, life sciences, and real estate development.
Sales Intern
Arthur J. Gallagher
06.2021 - 08.2021
- Shadowed insurance brokers and practiced sales techniques such as cold calling, finding centers of influence, and drafting white papers on insurance topics.
- Cultivated insurance industry knowledge through intensive educational seminars and real-world sales experience, assisted in prospecting clients and winning new business.
- Collaborated with a group of fellow interns to craft a sales pitch presented to executives of Gallagher, honed sales skills and ability to interact with prospective clients. Earned a finalist spot in sales pitch competition.
Education
Masters - Applied Economics
Georgetown University
Washington, DC 08.2024 - 08.2024
Bachelor of Science - Economics And History
George Washington University
Washington, DC 08.2018 - 06.2022
Skills
- Data Analysis and Computational Programming in Python
- Data Analysis in Stata
- Data Analysis in R
- Microsoft Office Suite
- Microsoft Power BI
- Applied Epic
Timeline
Masters - Applied Economics
Georgetown University
08.2024 - 08.2024
Client Service Manager
Arthur J. Gallagher
12.2023 - 08.2024
Client Service Associate
Arthur J. Gallagher
06.2022 - 12.2023
Sales Intern
Arthur J. Gallagher
06.2021 - 08.2021
Bachelor of Science - Economics And History
George Washington University
08.2018 - 06.2022
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