Ryan O’Connor
Licensed Claims Adjuster
San Antonio,TX
Summary
Motivated claims adjuster specializing in coverage and liability investigations for auto claims in Texas. Negotiates peaceful resolutions of all claims with emphasis on customer service, fairness, and thoroughness. Trustworthy and dependable. Prior experience in Human Resources in the public safety and medical sectors.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Claims Adjuster
Progressive Insurance Company
11.2023 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Efficiently managed a caseload of 70+ claim features per month.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or injuries.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
Human Resources
Sports Medicine Associates Of San Antonio, P.A.
03.2023 - 10.2023
- Solely owned and facilitated all human resources functions for a private orthopedic group of 130 employees and 15 physicians including all talent acquisition, all employee relations matters, all benefits administration, and all training and development.
- Coordinated all enrollment, credentialing, and facility privileging activities for 15 physicians and 3 ALPs.
Talent Acquisition Coordinator
GI Alliance Management, LLC
07.2022 - 03.2023
- Created and drove corporate-level talent acquisition processes and strategies at the regional level to fill requisitions and attract diverse candidates for the entire region.
Employment & Training Coordinator
UT Health Science Center San Antonio
11.2018 - 07.2022
- Led all aspects of candidate recruitment for all positions within police, parking, and security officer divisions.
- Directly oversaw all pre-employment testing including polygraph exams, psychological evaluations, drug testing, pre-employment physicals, uniforms, and equipment.
- Conducted comprehensive background investigations, reference checks, and credit checks, and built 12-section background investigation files in accordance with Texas Commission on Law Enforcement (TCOLE).
- Developed training schedules and managed training resources and designed lesson plans and other course materials in accordance with regulatory guidelines from TCOLE and with input from SMEs.
Education
M.S. - Management Practice
Dublin Business School
Dublin, Ireland 01.2017 - 05.2018
B.A. - Political Science & Civic Engagement Leadership
The University of Alabama
Tuscaloosa, Alabama 08.2012 - 08.2016
Certification
Associate Professional Human Resources – HRCI
Timeline
Claims Adjuster
Progressive Insurance Company
11.2023 - Current
Human Resources
Sports Medicine Associates Of San Antonio, P.A.
03.2023 - 10.2023
Talent Acquisition Coordinator
GI Alliance Management, LLC
07.2022 - 03.2023
Employment & Training Coordinator
UT Health Science Center San Antonio
11.2018 - 07.2022
M.S. - Management Practice
Dublin Business School
01.2017 - 05.2018
B.A. - Political Science & Civic Engagement Leadership
The University of Alabama
08.2012 - 08.2016
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