Trained and onboarded new team members on merchandising policies, procedures, and standards to ensure consistent execution across the department.
Developed and implemented process improvements that enhanced team efficiency and merchandising effectiveness.
Oversaw stocking operations, ensuring shelves were fully stocked and merchandise was displayed according to company standards at all times.
Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
DELIVERY DRIVER
Gil's Furniture
02.2022 - 12.2022
Ensured timely and accurate delivery of customer orders, consistently providing excellent service to enhance satisfaction and loyalty.
Built strong customer relationships by delivering friendly, responsive service and addressing inquiries and concerns promptly.
Maintained detailed records of deliveries and pickups, including itemized lists and customer signatures, ensuring accountability and accuracy.
Collaborated with team members and dispatch staff to coordinate efficient delivery routes and resolve issues quickly, minimizing delays and improving overall service performance.
LABORER
Premier Builders
04.2021 - 02.2022
Operated heavy equipment, including skid steer loaders, SkyTrak telehandlers, and boom lifts, to support construction, material handling, and site preparation tasks safely and efficiently.
Assisted in planning and coordinating daily construction activities, ensuring tasks were completed on time and according to project specifications.
Organized tools, supplies, and equipment for assigned tasks based on supervisor instructions, ensuring jobs were completed efficiently and on schedule.
Followed safety protocols and company procedures to ensure a safe working environment for team members and reduce the risk of accidents or equipment damage.
WAREHOUSE ASSOCIATE
Freightliner
05.2019 - 03.2021
Moved products and equipment to designated areas to maintain an organized and clean workspace.
Loaded and unloaded shipments from delivery trucks, ensuring accuracy by completing all required order documentation.
Inspected products for defects and damages, promptly reporting discarded or unusable items to supervisors to maintain quality control.
Collaborated with team members to streamline workflow and meet daily operational goals, contributing to a safe and productive work environment.
Education
HIGH SCHOOL DIPLOMA -
Richmond High School
Richmond, MO
05.2020
Skills
Demonstrated leadership skills and the ability to provide hands-on training, fostering teamwork and equipping team members with the necessary skills for high performance
Proficient in using and handling a wide variety of tools and equipment safely and efficiently, while ensuring proper maintenance to minimize downtime
Skilled at maintaining accurate records and task documentation, utilizing various software tools to track progress, ensure accountability, and adhere to industry standards
Strong background in delivering exceptional customer service, actively resolving issues, and ensuring clear communication to guarantee customer satisfaction
Experienced in managing inventory levels and coordinating logistics to ensure timely delivery, balancing cost control with demand forecasting to optimize operations
Quick to identify and solve problems in fast-paced environments, using the ability to think on my feet to resolve issues and keep operations running smoothly