Ryan Ogburn
New York,NY
Summary
Highly adaptable and customer-focused professional with a passion for exceeding expectations. Skilled in coordinating operations, managing inventory, and delivering premium customer service. Adept at quickly mastering new skills and working efficiently in fast-paced environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Showroom Coordinator specialist
Essilor Luxottica
03.2023 - Current
- Provide administrative support to the showroom – President, Sales, and Design
- Greet clients and visitors when they enter and leave the showroom/ building
- Manage showroom operations and coordinate schedules for customer visits
- Maintain lead tracking system as we as contact information for showroom records
- Schedule appointments for sale and design consultants
- Oversee and maintain the organization, labeling, tracking and inventory of all samples received
- Plan for customer travel to the NYC showroom events
- Provide logistical support for customer meetings, brand training, and PR events
- Coordinate sample shipments to/from meetings, tradeshows, trunk shows, and buying days
- Maintain confidentiality and discretion with sensitive issues.
Retail Sales Associate
Saks Fifth Avenue - Christian Dior
05.2021 - 03.2023
- Formulated and execute compelling seasonal promotions, resulting in over 30% increase in in-store sales for five consecutive months in the year 2021 &2022
- Proactively, interacted with customers to recommend products that best suit their taste, interests, and needs, achieving a more than 98% satisfaction rate
- Worked collaborated with a team of 8 other sales associates and devised strategic sales solutions to achieve and exceed the department's monthly, quarterly, and yearly sales goals
- Preserved up- to date knowledge and information about the latest products or upcoming releases to effectively assist customers with various products related to concerns by providing accurate details
- Provided personalized customer service to clientele in a high-end retail environment, building lasting relationships and fostering brand loyalty
- Utilized extensive product knowledge to assist customers in selecting luxury apparel and accessories tailored to their individual tastes and preferences
- Mentored and trained new team members on sales techniques, product knowledge, and customer service standards
- Assisted in managing inventory levels, conducting stock checks, and coordinating merchandise displays.
Retail Sales Associate
Bloomingdale's - Reiss
09.2019 - 04.2020
- Delivered premium customer service experience
- Demonstrated in-depth product knowledge and effectively communicated with customers
- Locate merchandise in the store requested by customers
- Maintained visual merchandising standards and met sales KPIs
- Engaged and delighted customers upon entry, exceeding their expectations
- Provided personalized customer service to clientele in a high-end retail environment, building lasting relationships and fostering brand loyalty.
Retail Sales Associate & Cashier
Zara International
09.2018 - 09.2019
- Provided exceptional customer service and personalized recommendations
- Assisted customers in selecting merchandise that met their personal style preferences and needs resulting in increased sales and customer satisfaction
- Demonstrated expert knowledge of Zara products, including clothing, accessories, and seasonal collections
- Operated cash registers and processed transactions accurately and efficiently, handling cash, credit card payments and returns
- Maintained store cleanliness and organized store environment, including restocking merchandise, arranging displays, and ensuring visual merchandising standards were met.
Education
Master of Professional Studies - Global Supply Chain Management
LIM College
New York, NY08.2023
Bachelor of Professional Studies - Fashion Merchandising
LIM College
New York, NY05.2022
Associate of Occupational Studies - Fashion Merchandising
LIM College
New York, NY05.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Merchandise Planning and Scheduling
- Luxury Fashion and Time Management
- Customer Service and Problem-Solving
- Administrative Skills: Data Entry, Scheduling, Office Management, Billing, and Invoicing
- Brand representation
- Strong Organization
- Staff meetings
- KPI Tracking
- Revenue management
- Performance Analysis
- Interpersonal and written communication
- Client Relationships
Timeline
Showroom Coordinator specialist
Essilor Luxottica
03.2023 - Current
Retail Sales Associate
Saks Fifth Avenue - Christian Dior
05.2021 - 03.2023
Retail Sales Associate
Bloomingdale's - Reiss
09.2019 - 04.2020
Retail Sales Associate & Cashier
Zara International
09.2018 - 09.2019
Master of Professional Studies - Global Supply Chain Management
LIM College
Bachelor of Professional Studies - Fashion Merchandising
LIM College
Associate of Occupational Studies - Fashion Merchandising
LIM College
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