Summary
Overview
Work History
Education
Professional Highlights And Awards
Timeline
Generic

Ryan O'Hara

Jacksonville,Florida

Summary

Skilled Operations Leader talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to colleagues and leaders alike yielding positive results for all stakeholders involved.

Overview

15
15
years of professional experience

Work History

Director of Operations

Hyatt Regency Jacksonville
Jacksonville, Florida
10.2021 - Current
  • Directed a team of over 200+ employees consisting of 1 Assistant Director, 6 managers, 16 assistant managers and 8 supervisors
  • Achieved highest GOP in hotel history ($1.9M above best year ever in 2019)
  • Collaborated with Commercial Services team to produced highest ADR in hotel history (2023)
  • Led team to achieve highest upsell revenue in hotel history (2023)
  • Coordinated the return to service post USMC buyout
  • Led hotel as Interim General Manager (6 months)
  • Developed strong Ownership relations that persuaded ownership to renovate outdated wing of hotel
  • Inspired a team to produce the highest Customer Service Score annually post renovation of 2016
  • (2023) Coordinated Leaders to develop individual SMART goals by department that created a road map for success (2022,2023,2024)

Assistant Director of Operations

Hyatt Regency Jacksonville
Jacksonville, Florida
08.2016 - 10.2021
  • Directed a team of over 160+ employees consisting of 5 managers, 16 assistant managers, and 12 supervisors producing over $50M+ in revenue annually
  • Implemented weekly training classes for all assistant managers and above
  • Acting Front Office Manager for 6 Months
  • Worked creatively to relocate all F&B operations throughout the hotel during post Hurricane Irma Renovations
  • Reduced beverage cost 130 bps YOY (2017) Maintained cost saving techniques to date
  • Orchestrated logistics to keep hotel open during Covid and transformed our hotel to housing base for USMC while serving 3000+ meals daily to guest rooms (2021)

Executive Housekeeper

Hyatt Regency Dallas
Dallas
01.2015 - 08.2016
  • Directed a team of over 100+ employees consisting of 2 assistant managers, 2 supervisors, and 50% of outside labor
  • Created a tracking and calendar of deep cleaning all 1118 rooms in our hotel to maintain all aspects of our guest rooms
  • Implemented a room expedition process
  • Created multiple guest enhancement initiates to target multiple different target guests within our hotel
  • Upgraded and managed the rooms division's checkbook to ensure optimal profit for our division.

Beverage Manager

Hyatt Regency Dallas
Dallas
11.2013 - 01.2015
  • Implemented cost control standards and adjusted pricing to result in a 15.7% Beverage cost in 2015 (down from 18.3% in 2014)
  • Developed a staff driven beverage menu that created standardized recipes for the majority of cocktails served
  • Maintained a cost controlling par and worked closely with purchasing to ensure proper par levels.

Full Service Restaurant Manager

Hyatt Regency Dallas
Dallas
11.2012 - 11.2013
  • Directed a team for 50+ associates including 3 assistant managers, and 2 supervisors
  • Forecasted outlet Revenue ($6M+ annually) and covers weekly for 5 separate outlets
  • Created specialized menus for a multitude of different groups on a weekly basis in an attempt to maximize revenue while providing optimal service
  • Led Outlet team to Number 1 in service for all similar style hotels (2013).

Executive Steward

Hyatt Regency Dallas
Dallas
11.2011 - 11.2012
  • Directed a team of 40+ associates including 1 assistant manager, and 4 supervisors
  • Implemented a new inventory control system to manage and control par levels of all inventory
  • Transitioned hotel away from Chaffing dishes to drive the creativity of F&B.

Assistant Banquet/Convention Services Manager

Hyatt Regency Crown Center
02.2010 - 09.2011
  • Directed Banquet and Convention services for 70+ employees and over 95,000 square feet of function space
  • Implemented initiatives to increase service from wait staff by over 7% Y.O.Y
  • From 2011-2011
  • Created 'Themed' feature cocktails for our large catering events resulting in over $133,000 beverage revenue above forecast for 2011
  • Planned and orchestrated a 4 day off premise event serving 5,000+ guests.

Assistant Full Service Restaurant Manager

Hyatt Regency Crown Center
09.2009 - 02.2010

Corporate Management Trainee

Hyatt Regency Crown Center
06.2009 - 09.2009

Operations Intern

Hyatt Regency Crown Center

Education

Bachelor of Science: Hotel and Restaurant Management -

University of Missouri-Columbia
01.2009

Professional Highlights And Awards

  • Proficient in both Spanish and English
  • Manager of the Year-Hyatt Regency Dallas (2015)
  • Opening team for F&B at Hyatt Atlanta- Villa Christina
  • Manager of the Quarter-Hyatt Regency Dallas(Q3 2015) (2014)
  • Manager of the Quarter-Hyatt Regency Dallas(Q3 2014)
  • Re-opening team for outlets at Grand Hyatt San Francisco
  • Manager of the Quarter-Hyatt Regency Dallas(Q2 2013) (2012)
  • Manager of the Quarter-Hyatt Regency Dallas(Q1 2012)

Timeline

Director of Operations

Hyatt Regency Jacksonville
10.2021 - Current

Assistant Director of Operations

Hyatt Regency Jacksonville
08.2016 - 10.2021

Executive Housekeeper

Hyatt Regency Dallas
01.2015 - 08.2016

Beverage Manager

Hyatt Regency Dallas
11.2013 - 01.2015

Full Service Restaurant Manager

Hyatt Regency Dallas
11.2012 - 11.2013

Executive Steward

Hyatt Regency Dallas
11.2011 - 11.2012

Assistant Banquet/Convention Services Manager

Hyatt Regency Crown Center
02.2010 - 09.2011

Assistant Full Service Restaurant Manager

Hyatt Regency Crown Center
09.2009 - 02.2010

Corporate Management Trainee

Hyatt Regency Crown Center
06.2009 - 09.2009

Operations Intern

Hyatt Regency Crown Center

Bachelor of Science: Hotel and Restaurant Management -

University of Missouri-Columbia

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Ryan O'Hara