Ryan Oliver
Morrow,GA
Summary
Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
4
4
years of professional experience
Work History
Data Analyst
Telus International AI Data Solutions
Remote
11.2022 - 01.2024
- Translated raw data into meaningful information using statistical techniques.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Maintained documentation of all the processes related to Data Analysis.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
Customer Service Supervisor
Uhaul Moving And Storage
Atlanta, GA
12.2021 - 10.2022
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Customer Service Representative
Chimes Solutions
Morrow, GA
02.2020 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Business Administration And Management
Clayton State University
Morrow, GASkills
- Defect Tracking
- Project Management
- Simulation Modeling
- Usability Testing
- Report Writing
- Data Modeling
- Database Maintenance
- Complaint Resolution
- Account Management
- Workflow Management
- Sales Promotion
- Report Preparation
Timeline
Data Analyst
Telus International AI Data Solutions
11.2022 - 01.2024
Customer Service Supervisor
Uhaul Moving And Storage
12.2021 - 10.2022
Customer Service Representative
Chimes Solutions
02.2020 - 12.2021
Some College (No Degree) - Business Administration And Management
Clayton State University
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