Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Retail Manager
Cracker Barrel
01.2024 - Current
Increased sales by implementing effective merchandising strategies and optimized store layouts.
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Manager
Cracker Barrel
07.2023 - 01.2024
Increased sales by implementing effective merchandising strategies and optimized store layouts.
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Implemented loss prevention strategies to minimize shrinkage and maintain profitability that resulted in a shrink decrease while employed.
Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Retail Sales Associate
Cracker Barrel
03.2023 - 07.2023
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Increased sales revenue through effective product recommendations tailored to individual customers.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Senior Recruiter
Trak Group
10.2022 - 01.2023
Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Studied job descriptions and qualifications to determine applicant requirements.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Advertised job opportunities on social media platforms and job boards.
Operated and maintained applicant tracking and candidate management systems.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with applicants.
Developed recruiting strategies to identify qualified candidates and build network.
Built strong relationships with internal and external candidates to ensure excellent hiring experience.
Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Awarded December 2022 "Superhero Award" for going above and beyond at work by coming in early and leaving late to fill open job requisitions.
Corporate Recruiter
Total Quality Logistics, TQL
11.2021 - 07.2022
Established and cultivated relationships with candidates, hiring managers, team members, and business partners in order to fill positions with top talent.
Collaborated with various departments to define job qualifications.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Developed recruiting strategies to identify qualified candidates and build network.
Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Operated and maintained applicant tracking and candidate management systems.
Verified applicant references and employment details.
Exceeded expectations with consistent sourcing strategy to meet our goal of 3 hires/week.
Logistics Account Executive
Total Quality Logistics, TQL
06.2021 - 11.2021
Performed cold-calling and follow-ups with leads to secure new revenue.
Contacted customers and prospects to generate new business to achieve company growth goals.
Used consultative sales approach to understand and meet customer needs.
Negotiated prices to get customers freight moved with shippers and carriers.
Managed daily shipments to ensure pickup and delivery is on time, 24/7/365.
Resolved issues efficiently and enhanced customer satisfaction ratings.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Executive Team Leader Intern
Target
07.2020 - 08.2020
Collaborated closely with mentor while learning different departments and functions within store.
Days were spent leading and motivating Service and Engagement team, driving sales results, merchandising products, and interacting with guests throughout store.
Became leader on duty and led store to higher guest satisfaction rating while leading front staff and guest service departments.
Worked independently and used resourcefulness when confronted with ambiguity.
Resolved problems with customers to maintain relationships and increase return customer base.
Worked with Service and Engagement Team to increase customer satisfaction, decrease customer wait times at checkout, and handle any customer problems.
Took part in hands-on training in each department in store to understand how to effectively run each department as Executive Team Lead.
Internship was shortened few weeks due to pandemic.
General Manager
CycleBar
12.2018 - 03.2020
Successfully managed two CycleBar locations under same ownership group in Fresno, CA and Clovis, CA.
General Manager actively coaches, trains and educates CBX sales team (front house CycleBar staff) on hospitality and sales conversion tactics while working with owners on team accountability.
Educated staff on cold calling sales techniques, developed follow up call and email process for them to follow, and role played with each staff member to make sure they were selling effectively.
Maintained cleanliness and organization of studio to maintain value.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Scheduled and participated in networking/community events and studio promotions.
Strategically managed marketing campaigns to generate leads for studio.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Achieved successful conversion of non-membership based users to membership plans as well as retaining current member base.
Conducted pre-planning activities each month including strategic outreach, for securing first time rider/lead flow.
Built rapport and lasting relationships with prospective and current members.
Managed budget implementations, employee reviews, training, schedules, and recruiting.
Educated myself on how to maintain and fix CycleBar spin bikes in order to cut cost of hiring outside maintenance repair team.
Instacart Shopper
Instacart
12.2020 - 04.2021
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Loaded and unloaded orders at customer's homes or locations.