Ryan Orozco

• Maximize customer service by overseeing operations, and resolving issues.
• Regularly serve from 40-100 customers per day.
• Keep alcoholic beverages well-stocked and organized to meet expected demands.
• Adhere to state laws regarding alcoholic beverage services and customer regulations.
• Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitize bar area, refrigeration and storage areas.

• Design yoga class sequences and integrated lesson plans, including flow formats for beginner and advanced students.
• Help students develop their body and mind awareness, as well as physical strength.
• Mentor beginner trainees on their yoga path.
• Ensure safety and comfort for students during classes.
• Maintain positive relationships with students and immediately address any concerns.
• Will lead 4-5 classes per week.

• Answered central telephone system and direct over 50 calls accordingly.

• Answered questions and address, resolve, or escalate issues to management personnel to satisfy customers.

• Resolved customer problems and complaints.

• Confirmed appointments and reservations, communicate with members, and updated member records.

• Applied knowledge to create and establish innovative cocktails, enhance flavor profiles, and expertly pair food and drinks.
  
  • Upheld strict regulations for safe alcohol service and food safety.
  
  • Upsold menu items to over 100 members per day, driving up per-sale revenues and maximizing profits.
  
  • Helped management plan and serve bar menu exceeding customer expectations.
  
  • Assisted with inventorying beverage stock and bar supplies.
  
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.