Ryan O'Shea
Virden,IL
Summary
Dynamic electrical professional with extensive experience at IBEW 193, excelling in electrical installations and safety compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in conduit bending and team leadership, consistently achieving project goals while mentoring apprentices and optimizing processes for efficiency.
Overview
10
10
years of professional experience
Work History
Inside Wireman
IBEW 193
06.2018 - Current
- Installed and maintained electrical systems in residential, industrial, and commercial buildings.
- Interpreted blueprints and technical drawings to execute wiring projects accurately.
- Collaborated with team members to troubleshoot electrical issues and implement solutions.
- Ensured compliance with safety codes and regulations during installation processes.
- Demonstrated resourcefulness in managing challenging job sites with limited access or complicated requirements, adapting strategies accordingly.
- Assisted in the design of energy-efficient lighting systems, reducing overall energy consumption for customers.
- Increased customer satisfaction by providing professional consultations on optimal wiring configurations and layouts.
- Ensured accurate documentation of completed tasks, facilitating smooth hand-off between teams and departments.
- Collaborated with project managers to meet strict deadlines, ensuring timely completion of major installations.
- Developed a keen eye for identifying potential hazards, ensuring the safety of team members and clients during all installations.
- Upgraded system functionality for customers by retrofitting existing wiring to accommodate modern devices and appliances when necessary.
- Enhanced client trust by offering exceptional customer service throughout each stage of the project lifecycle.
- Worked on both dead and energized lines.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Oversaw project timelines, ensuring timely completion of electrical installations.
- Developed streamlined processes for efficient material usage and waste reduction.
- Mentored apprentices, fostering skill development in electrical trade craftsmanship.
Outside Sales Representative
Fastenal
03.2016 - 06.2018
- Developed and maintained strong customer relationships to enhance sales opportunities.
- Collaborated with internal teams to deliver tailored solutions for clients.
- Utilized CRM software to track sales activities and manage client accounts.
- Trained junior sales staff on product knowledge and effective selling techniques.
- Implemented strategic sales initiatives that improved overall team performance.
- Analyzed customer feedback to refine service offerings and increase satisfaction.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Designed and developed custom material storages to promote easy use for customer and efficient ordering for the sales team
Education
High School Diploma -
Virden High School
Virden, ILSkills
- Electrical installation
- Conduit bending
- Branch circuit wiring
- Schematic interpretation
- Cable pulling
- Occupational safety and health administration compliance
- Teamwork and collaboration
- Problem-solving
- Hand and power tools
- Relationship building
- Motivated team player
- Goal oriented
- Team leadership
- OSHA 10 certification
- OSHA 30 construction certification
Timeline
Inside Wireman
IBEW 193
06.2018 - Current
Outside Sales Representative
Fastenal
03.2016 - 06.2018
High School Diploma -
Virden High School