Summary
Overview
Work History
Education
Skills
Certification
Timeline
RELATED COURSE WORK
Generic

Ryan Paredes

Philadelphia,PA

Summary

Entry-level IT Support Specialist with an Associate’s in Computer Science and hands-on experience in software testing, troubleshooting, and customer support. Skilled in diagnosing software/hardware issues, documenting solutions, and assisting non-technical users. Strong communication skills developed through public-facing roles in museums, combined with technical expertise from QA testing in the gaming industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shipboard Educator

Independence Seaport Museum
04.2025 - Current
  • Supported technology-enhanced STEM programs, troubleshooting AV equipment and digital presentations for classrooms and visitor groups.
  • Delivered clear, patient guidance to visitors, mirroring end-user support in technical environments.
  • Assisted in maintaining shipboard systems and displays, applying problem-solving skills to diagnose and resolve operational issues.

Crewmember

USS KIDD Veterans Museum
05.2023 - 06.2024
  • Assisted with museum IT-related tasks, including POS systems, inventory databases, network connectivity, and multimedia displays.
  • Provided customer-facing support by resolving visitor inquiries and troubleshooting ticketing and sales systems.
  • Ensured operational continuity by maintaining accurate documentation of daily processes and resolving technical issues promptly.

QA Tester - Contractor

PRO Unlimited: Contracted at Electronic Arts
07.2021 - 02.2023
  • Conducted troubleshooting and bug identification for Apex Legends using JIRA and TestRail, ensuring smooth operation for 10M+ daily users.
  • Performed daily smoke testing of new software builds, diagnosing defects and documenting resolutions for global development teams.
  • Collaborated with North America, Europe, and Asia teams to deliver consistent reliable user experiences.

Education

Associate of Science - Computer Science

Baton Rouge Community College
12.2024

Skills

  • Java, C, Python, JavaScript
  • SQL, MySQL, JQL
  • Microsoft Office Suite, Office 365
  • JIRA, Confluence, TestRail
  • Automated Testing
  • Regression Testing

Certification

  • Microsoft Office Specialist December 2024
  • PowerPoint Associate (Office 2019 Exam MO-300)
  • In Progress – CompTIA A+

Timeline

Shipboard Educator

Independence Seaport Museum
04.2025 - Current

Crewmember

USS KIDD Veterans Museum
05.2023 - 06.2024

QA Tester - Contractor

PRO Unlimited: Contracted at Electronic Arts
07.2021 - 02.2023

Associate of Science - Computer Science

Baton Rouge Community College

RELATED COURSE WORK

  • Cloud Systems & Technologies
  • Internet Technologies
  • Microcomputer Applications in Business
  • Software Design & Programming
  • Data Structures & Algorithms
  • Discrete Structures


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Ryan Paredes