Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Paul Martinez

Attleboro,MA

Summary

Adaptable professional with 20+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Roche Brothers Supermarkets
12.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

General Merchandise Manager

Super Stop and Shop
02.2014 - 12.2023
  • Developed cost reduction strategies and savings plans.
  • Located vendors of materials, equipment and supplies and interview them determined product availability and terms of sales.
  • Inventory control using computer assisted ordering (CAO)
  • Team development
  • Scheduling
  • Shrink control
  • Sales plan knowledge

Assistant Grocery Manager

Stop and Shop
06.2011 - 02.2014
  • Implemented and developed operational standards, policies and procedures.
  • Executed productivity benchmarks across departments to maximize company revenue.
  • Developed training modules and documentation to train staff.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Led and directed team members on effective methods, operations and procedures
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Managing department on grocery managers day off and vacation.
  • Sales plan compliance.
  • Ordering
  • Inventory control using CAO.
  • Review invoices for discrepancies

Dairy Manager

Stop and Shop
09.2009 - 06.2011
  • Arranged and display merchandise to promote sales.
  • Inventoried stock and requisitioned new inventory.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Cleaned shelves, counters and tables.
  • Maintained records related to sales.
  • Inventory control using CAO
  • People development
  • Sales plan compliance
  • Shrink reduction with proper rotation

General Merchandise Assistant Manager

Stop and Shop
01.2006 - 09.2009
  • Implemented and developed operational standards, policies and procedures.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed training modules and documentation to train staff.
  • Led and directed team members on effective methods, operations and procedures
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
  • Backup to General Merchandise Manger
  • Inventory control using CAO
  • Sales plan execution

Produce Associate

Stop and Shop
01.2005 - 01.2006
  • Arranged and display merchandise to promote sales.
  • Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations.
  • Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities.
  • Examined and inspected stock items for wear and defects, reported any damage to supervisors.
  • Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks.
  • Compared merchandise invoices to items actually received to ensure that shipments were correct.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Referred to price lists to attach and change price tags on merchandise.
  • Cleaned display cases, shelves and aisles.
  • Disposed of damaged or defective items.
  • Took inventory of merchandise to identify items needing reordering or replenishment.
  • Took inventory and examined merchandise to identify items to be reordered and replenished.
  • Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.

Cashier

Stop and Shop
04.2004 - 01.2005
  • Greeted and informed customers of products, fostering positive store experiences.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Resolved and de-escalated issues to address customer concerns.
  • Attended training to refresh on current procedures and learn process improvements.
  • Processed cash, check and credit cards for customer purchases.
  • Supervised others and provided on-the-job training.
  • Processed merchandise returns and exchanges.
  • Helped customers locate merchandise.
  • Provided product information and resolved concerns to assist customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Education

High School Diploma -

Milford High School
Milford, MA
06.2006

Skills

  • Effective schedule coordination
  • Efficient inventory control using CAO
  • Adherence to sales plans
  • Talent development
  • Experience managing team dynamics
  • Skilled at prioritizing concurrent responsibilities
  • Experience in store closing operations
  • People Person
  • Computer Savvy
  • Seasonal Displays
  • Promotional Planning
  • Creative Strategies
  • Constructive Feedback
  • Team Meetings
  • Team Goals
  • Revenue enhancement strategies
  • Precision in inventory tracking
  • Maintaining Clean Work Areas
  • Retail Inventory Management
  • Reading Comprehension
  • Cash Register Operations
  • Operational Efficiency
  • POS Inventory System Operation
  • Sales Promotion
  • Category Growth
  • Safety Measures
  • Rewards Programs
  • Corrective Actions
  • Customer Interaction
  • Visual Displays
  • End Cap Placement
  • Operational Standards
  • Shrinkage Control
  • Overstock Strategy
  • Sales Records
  • OSHA Standards
  • Team-Building Exercises
  • Employee Engagement
  • Microsoft Dynamics
  • Restocking Procedures
  • Customer service and engagement
  • Problem-solving

Certification

Servsafe certified

Timeline

Assistant Store Manager

Roche Brothers Supermarkets
12.2023 - Current

General Merchandise Manager

Super Stop and Shop
02.2014 - 12.2023

Assistant Grocery Manager

Stop and Shop
06.2011 - 02.2014

Dairy Manager

Stop and Shop
09.2009 - 06.2011

General Merchandise Assistant Manager

Stop and Shop
01.2006 - 09.2009

Produce Associate

Stop and Shop
01.2005 - 01.2006

Cashier

Stop and Shop
04.2004 - 01.2005

High School Diploma -

Milford High School

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Ryan Paul Martinez