Ryan Pavao
Tracy,CA
Summary
Dynamic and results-oriented Service Technician with a proven track record at Sun Pointe Services, adept in installation, repair, and preventive maintenance. Excelled in customer service and troubleshooting, significantly enhancing client satisfaction and retention. Skilled in operating under minimal supervision and adapting to diverse conditions. Demonstrates exceptional mechanical aptitude and attention to detail, ensuring high-quality standards in all tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Sun Pointe Services
01.2022 - Current
- Inspected equipment to diagnose operational issues.
- Tested chemistry of water and balanced within states regulations.
- Explained diagnostic findings to customers and outlined repair or service options.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving issues.
- Managed anywhere from 8-25 accounts daily.
Service Technician/Installer
QTC Telecommunications Inc.
02.2019 - 11.2021
- Installed new equipment and routine maintenance inspections.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Worked with diverse types of weather and ground conditions.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
High Reach Forklift Operator
Staffmark Staffing
04.2017 - 01.2019
- Improved warehouse efficiency by skillfully operating high reach forklifts for loading and unloading tasks.
- Increased productivity by consistently meeting or exceeding established quotas for daily tasks and assignments.
- Demonstrated flexibility in adapting to changing priorities, assisting coworkers in completing time-sensitive tasks as necessary.
- Reduced product damage, carefully handling fragile items during transportation and storage processes.
- Optimized space utilization in the warehouse through strategic placement of products using the high reach forklift technology.
- Enhanced safety measures by conducting regular equipment inspections and maintaining clean work areas.
- Contributed to a positive work environment by maintaining a professional demeanor and fostering open communication with coworkers and supervisors.
- Maintained an excellent attendance record, exemplifying dedication to punctuality and reliability within the team environment.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Education
High School Diploma -
Valley High School
Dublin, CA06-2012
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- OSHA requirements
- Mechanical aptitude
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Forklift Certification
Timeline
Service Technician
Sun Pointe Services
01.2022 - Current
Service Technician/Installer
QTC Telecommunications Inc.
02.2019 - 11.2021
High Reach Forklift Operator
Staffmark Staffing
04.2017 - 01.2019
High School Diploma -
Valley High School
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