RYAN PEABODY
San Antonio,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Worker/Front Desk Manager
Comfort Suites Hotel
08.2015 - Current
- Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in procedures for improved guest experiences and reduced waiting times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Implemented new training materials for incoming staff members, streamlining onboarding processes and promoting consistency in service delivery.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored staff performance and provided feedback and guidance.
Grounds Crew Worker
DALLAS BAPTIST UNIVERSITY
08.2013 - 05.2015
- Enhanced property aesthetics by performing regular landscaping tasks such as mowing, trimming, and edging.
- Reduced safety hazards through consistent removal of debris and litter from walkways and common areas.
- Maintained healthy turf conditions by applying fertilizers, herbicides, and insecticides as needed.
- Assisted in the design and implementation of landscape projects for improved visual appeal and functionality.
Education
Associate of Arts - Fine Arts And Science
NORTH EAST LAKEVIEW COLLEGE
1201 Kitty Hawk Rd, Live Oak, TX05.2017
Skills
- Record Keeping
- Telephone Etiquette
- Organizational Skills
- Positive Attitude
- Attention to Detail
- Microsoft Office
- Basic Accounting
- Active Listening
- Cash Handling
- Customer Service
- Inventory Management
- Guest Relations
- Credit and Cash Payments
- Front Desk Management
Timeline
Front Desk Worker/Front Desk Manager
Comfort Suites Hotel
08.2015 - Current
Grounds Crew Worker
DALLAS BAPTIST UNIVERSITY
08.2013 - 05.2015
Associate of Arts - Fine Arts And Science
NORTH EAST LAKEVIEW COLLEGE