Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN PEARCY

Bismarck,ND

Summary

Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.

Overview

9
9
years of professional experience

Work History

District Manager

Caribou Coffee
06.2023 - Current
  • Lead and develop 11 General Managers overseeing $14M+ in revenue and 200+ team members.
  • Reduced turnover by 4.4% and increased guest satisfaction by 4.5% in 12 months.
  • Achieved the highest ticket value company-wide; ranked Top 7 of 32 District Managers
  • Hit labor goal 80 consecutive weeks, maximizing profitability without sacrificing service.
  • Implemented TPH-based scheduling, cutting labor costs by 1%-1.5% while improving service times and guest satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Area Manager

Caribou Coffee
06.2022 - 06.2023
  • Oversaw 5 direct and 11 indirect locations, ensuring consistent operational excellence.
  • Developed turnaround plans for underperforming stores, improving KPIs across labor, sales, and guest experience.
  • Guided recruitment, training, and succession planning to strengthen the leadership pipeline.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members, and adopting industry best practices.

Training General Manager

Caribou Coffee
04.2019 - 06.2022
  • Increased store sales from $1.4M to $1.7M by elevating customer experience and operational execution.
  • Trained and mentored future General Managers and Assistant Managers.
  • Maintained top brand audit scores through strict compliance with brand standards.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

City Brew Coffee
01.2018 - 04.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Increased revenue by $30k annually the first 12 months in role

Marketing Strategist

Townsquare Media
01.2017 - 01.2018
  • Designed targeted marketing campaigns, improving client brand visibility and engagement.

Education

Bachelor of Science - Business Management

Walden University
Minneapolis, MN
01.2019

Skills

  • Multi-Site operations
  • Profit and loss management
  • Strategic planning
  • Operations management
  • Staff development
  • Collaborative leadership
  • Talent acquisition
  • Service excellence

Timeline

District Manager

Caribou Coffee
06.2023 - Current

Area Manager

Caribou Coffee
06.2022 - 06.2023

Training General Manager

Caribou Coffee
04.2019 - 06.2022

Store Manager

City Brew Coffee
01.2018 - 04.2019

Marketing Strategist

Townsquare Media
01.2017 - 01.2018

Bachelor of Science - Business Management

Walden University

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