Ryan Pegram
Anything
Houston,TX
Summary
Reliable security and management professional skilled in applying analytical and evaluative methods and techniques to resolve complex issues. Vast experience overseeing multiple military personnel engaged in confidential operations while deployed overseas. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Military Police/Unit Armorer
United States Army
08.2020 - 09.2023
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Maintained 100% accountability of assigned equipment worth more than $20 Million
Retail Worker
American Eagle Outfitters, Inc
06.2019 - 04.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Carhop Server
Sonics Drive In
04.2018 - 06.2019
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
Cashier/Cook/Trampoline Supervisor
Sky Zone Trampoline Park
02.2017 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Lansing High School 9-12
Lansing, KS05.2020
Skills
- Military Police Procedures Knowledge
- Investigation Documentation
- Disciplinary Action
- Commercial Property
- Customer Relations
- Payment Processing
- Customer Inquiries
- POS Systems
- Guest Satisfaction
- Effective Multitasking
Timeline
Military Police/Unit Armorer
United States Army
08.2020 - 09.2023
Retail Worker
American Eagle Outfitters, Inc
06.2019 - 04.2020
Carhop Server
Sonics Drive In
04.2018 - 06.2019
Cashier/Cook/Trampoline Supervisor
Sky Zone Trampoline Park
02.2017 - 03.2018
GED -
Lansing High School 9-12
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