Ryan Penn
Powell,OH
Summary
Dynamic Claims Specialist at State Farm with a proven track record in claims processing and customer service. Adept at data analysis and problem-solving, I excel in maintaining meticulous records and ensuring compliance. My strong communication skills and attention to detail have consistently enhanced operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Powell, OH
04.2023 - Current
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Compiled data from multiple sources for reporting purposes.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
Maintenance Director
Heart And Home
Columbus, OH
01.2022 - 04.2023
- Inspected building systems regularly to determine and meet repair needs.
- Researched potential vendors for services such as landscaping or janitorial work.
- Provided technical direction in the repair, installation, modification, and servicing of equipment.
- Created detailed reports on the condition of buildings, mechanical systems and infrastructure components.
- Monitored budgets related to the upkeep and repair of facilities and equipment.
- Enforced safety procedures to protect team members and building users from harm, including setting harnessing policies and PPE use requirements.
- Ensured compliance with applicable federal, state, local laws and regulations governing maintenance operations.
Service Technician
Paramount Heating And Air
New Albany, OH
04.2020 - 01.2022
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Maintained meticulous records of service contracts, work orders, change orders, and billing.
- Handled maintenance and repair services for industrial, commercial, and residential electrical systems.
- Documented machine information, maintenance parts and fluids used, and repairs completed on work orders.
- Observed safety protocols, sanitation requirements, and OSHA guidelines.
Maintenance Supervisor
Borror Properties
Westerville, OH
06.2015 - 07.2019
- Inspected different areas of facility to verify good housekeeping and safety provision compliance.
- Supported budget preparation and adherence by negotiating purchase prices and monitoring departmental expenditures.
- Investigated accidents or injuries and prepared reports detailing findings.
- Maintained an adequate level of spare parts to handle expected maintenance requirements.
- Maintained accurate records of production levels, inventory data, repair or maintenance statistics, and test results.
- Estimated materials and labor costs for routine work and special projects assigned to the team.
Education
High School Diploma -
Dublin Coffman High School
Dublin, Oh05.2009
Fire Science
Columbus State Community College
Columbus, OHSkills
- Home inspection
- Mechanical inspection
- Staff development
- Emergency response
- Schedule oversight
- Reporting and documenting
- Maintenance planning
- Procedure writing
- Performance reviewing
- Claims processing
- Record keeping
- Data analysis
- Customer service
- Insurance policy knowledge
- Problem solving
- Communication skills
- Attention to detail
- Documentation review
- Inspection report review
- Number-savvy
- Computer proficiency
- Team building
Languages
- American Sign Language
- Conversational
Certification
- epa certification
Timeline
Claims Specialist
State Farm
04.2023 - Current
Maintenance Director
Heart And Home
01.2022 - 04.2023
Service Technician
Paramount Heating And Air
04.2020 - 01.2022
Maintenance Supervisor
Borror Properties
06.2015 - 07.2019
High School Diploma -
Dublin Coffman High School
Fire Science
Columbus State Community College
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