Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RYAN PEPPER

Moon,PA

Summary

Dynamic Owner/Operator of VENT GOBLIN GAMES, adept in small business management and customer service, ensuring high profitability and outstanding customer care. Leveraged analytical skills and game design expertise to align products with market trends, significantly enhancing customer satisfaction. Excelled in both team collaboration and independent problem-solving, demonstrating a rapid learning ability and professional patience.

Overview

6
6
years of professional experience

Work History

Owner/Operator

VENT GOBLIN GAMES
Moon TWP, PA
01.2019 - Current
  • Managed inventory sorting processes.
  • Managed and resolved issues with customer packages.
  • Provided prompt responses to customer inquiries.
  • Prepared and dispatched orders adhering to shipping deadlines.
  • Handled inquiries effectively to elevate customer experience.
  • Resolved issues with customer packages.
  • Handled package issues to ensure positive customer experiences.
  • Provided effective solutions for customer-package issues.
  • Processed outbound shipments to meet delivery deadlines.
  • Managed inventory organization and ensured accurate sorting.
  • Monitored product alignment with industry trends to enhance profitability.
  • Adjusted product features to align with market demands and boost revenue.
  • Monitored market dynamics to enhance product profitability.
  • Ensured product relevance according to prevailing market trends for increased profit.
  • Ensured high-standard customer service.
  • Delivered exceptional customer service.
  • Maintained outstanding levels of customer care.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted market research to identify new business opportunities.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Set pricing structures according to market analytics and emerging trends.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

GREENTREE SPORTS CARDS
01.2024
  • Organized store inventory systematically.
  • Addressed questions related to product details and card features.
  • Provided information on various cards and products.
  • Facilitated timely order shipment.
  • Prepared and dispatched customer orders efficiently.
  • Executed time-sensitive order shipments with efficiency.
  • Facilitated seamless execution of events.
  • Coordinated tasks and contributed to successful event operations.
  • Coordinated various events.

Education

Associate CS Multimedia Programming - Sim/Gaming

Community College of Allegheny County
Pittsburgh, PA
06-2024

High School Diploma -

Moon Area School District
Moon, PA
01.2022

Skills

  • C Application Programming
  • C# Application Programming
  • Java Application Programming
  • Unity and Unreal Game Development
  • Game design
  • Small Business Management
  • Customer service
  • Effective Verbal Communication
  • Excellent analytical and independent problem-solving skills
  • Ability to prioritize and manage multiple responsibilities
  • Work independently and as part of a team
  • Willingness and ability to learn quickly
  • Professional and patient

Affiliations

  • Played youth hockey
  • Compete competitively in Yu Gi HO
  • Master Quesadilla maker

Timeline

GREENTREE SPORTS CARDS
01.2024

Owner/Operator

VENT GOBLIN GAMES
01.2019 - Current

Associate CS Multimedia Programming - Sim/Gaming

Community College of Allegheny County

High School Diploma -

Moon Area School District

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RYAN PEPPER