Ryan Peppitoni
Tucson,AZ
Summary
Seasoned District Manager with nearly 26 years of experience in the automotive service industry. Overseeing multi-unit operations and leading high-performing teams throughout the Southwest region. Proficient in strategic leadership, cross-functional team development, and optimizing business performance. Currently managing five successful automotive locations with a team of 50-55 members, consistently surpassing operational and financial goals. Recognized for implementing scalable systems, enhancing employee engagement, and elevating customer satisfaction across various sites. Dedicated to cultivating leadership skills, driving cultural change, and aligning teams with organizational objectives. Upholding standards of excellence, accountability, and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Aljo Enterprises (Borst Automotive)
04.2018 - 06.2025
- Lead all operations across five automotive service centers, overseeing day-to-day performance, profitability, and team alignment.
- Direct and support 50–55 team members including store managers, technicians, and front-line service advisors.
- Develop and enforce consistent operational standards and KPIs across all locations, ensuring adherence to brand values and customer service excellence.
- Partner with each location’s leadership to drive results in sales performance, labor efficiency, parts profitability, and customer retention.
- Provide ongoing mentorship and leadership training, creating a strong pipeline of promotable talent.
- Analyze performance metrics and financial reports, proactively addressing underperformance and replicating success strategies.
- Designed, implemented, and continuously monitored standard operating procedures (SOPs) from the ground up to streamline workflow, elevate team productivity, and reduce operational inefficiencies across all business units. Ensured alignment with company-wide goals, resulting in improved consistency, accountability, and performance.
Store Manager / Managing Partner
Brake Max Complete Car Care
02.2009 - 04.2018
- Managed all store-level operations, staff leadership, customer experience, and financial performance.
- Led hiring, training, and performance management for service advisors and technicians.
- Maintained high standards of customer care, resulting in improved satisfaction and loyalty.
- Controlled operational costs, optimized inventory, and maintained vendor relationships.
- Delivered consistent growth in revenue and profitability through process enhancements and team performance.
Service Advisor
Brake Max Complete Car Care
03.2006 - 02.2009
- Advised customers on vehicle needs, service options, and repairs while building trust and loyalty.
- Increased average repair order through effective communication and needs-based selling.
- Streamlined communication between customers, technicians, and parts departments to meet deadlines and quality standards.
Commercial Outside Sales Representative
Redburn Tire Company
10.2004 - 03.2006
- Managed commercial client accounts across Southern Arizona, offering tailored tire solutions to fleet operators.
- Exceeded regional sales targets by building relationships and providing reliable, consultative service.
- Coordinated service delivery and ensured customer satisfaction through timely and accurate fulfillment.
Skills
- Oversight of Multi-Unit Operations
- Team Development & Coaching
- Implementation of Strategic Objectives
- Financial Oversight & P&L Management
- Process Standardization & SOPs
- KPI Tracking & Goal Setting
- Effective Multi-Site Communication
- Customer Experience Optimization
- Development and management of multi-channel marketing programs
Accomplishments
- Took over a two-location automotive repair chain in 2018 and led its strategic expansion.
- Opened two new successful locations—one in the highly competitive North Phoenix market after years of vacancy, and another in East Mesa, a niche but saturated area.
- Played a key role within a high-performing executive team to acquire a fifth location, reaching five total stores within a five-year span.
- Maintained an industry-leading bottom line while overseeing all phases of growth and operational performance.
- Achieved a remarkable 248% revenue increase over six years—all during the most severe skilled labor shortage the automotive industry has faced in over 50 years.
Career Accomplishments Summary:
Certification
- D.I.S.C. Assessment
- Sales Fix Training (Shop Fix Academy)
- Elite Pro Service Sales Masters University
- Fly with the Eagles Training (Elite Pro Service)
- EOS (Entrepreneurial Operating System) Training
Additional
- Family: Proud father of three; nearly 20-year marriage; avid world traveler fostering cultural curiosity and teamwork.
- Community: Active in local automotive mentorship programs, sharing industry insights with aspiring technicians.
Timeline
General Manager
Aljo Enterprises (Borst Automotive)
04.2018 - 06.2025
Store Manager / Managing Partner
Brake Max Complete Car Care
02.2009 - 04.2018
Service Advisor
Brake Max Complete Car Care
03.2006 - 02.2009
Commercial Outside Sales Representative
Redburn Tire Company
10.2004 - 03.2006
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