Ryan Perry
Philadelphia,PA
Summary
Accomplished Manager successful in orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue, cost controls and process efficiency.
Overview
5
5
years of professional experience
Work History
Associate
Post Brothers Commercial Real Estate
Philadelphia, United States
03.2022 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Prepared variety of different written communications, reports and documents.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Developed policies and procedures for effective property management.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Identified procedure or process changes required to improve performance and productivity.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Front Desk Concierge
Post Brothers Commercial Real Estate
Philadelphia, PA
08.2021 - 03.2022
- Properly greeted and directed each visitor, resident, or staff member when entering the building
- Handled resident concerns and requests on a timely basis or directed them to the proper property management staff member
- Assisted the Leasing/ Property Management Staff implement resident retention programs
- Assisted Property Manager with the distribution of all company or community-issued notices
- Consistently implemented policies of the community
- Answered all incoming telephone calls with a friendly tone
- Logged every package into the book or system, depending on the system the property uses
- Maintained all confidential information regarding residents
- Informed residents to call the maintenance hotline if they have maintenance issues
- Visitor
- Called the resident when a visitor arrives
- Obtained a government issued ID from the visitor and properly document information
- Recorded every name of each visitor; verify that the name matches the name on the ID, and the time of entry of each visitor
- Direct each visitor where to go after allowing him or her to access the building
- Pre-approved visitors for meetings with employees
- Leasing
- When working in the lobby, I greeted each leasing prospect and walked them to the leasing office
- Opening the door for them and introducing the prospect to a leasing specialist
- When a leasing agent was on a tour, I greeted the leasing staff and VIP with a friendly smile
- Had the leasing prospect fill out the leasing information form
- Safety
- Closely monitored our security cameras and reported any suspicious activity to security
- Learned and ensured compliance with all company, local, state and federal safety rules
- Reported all unsafe conditions to Property Manager immediately.
Residence Manager
Philadelphia Collegiate Recovery Haven
Philadelphia, PA
01.2021 - 10.2021
- Conducted tours, orientation and educational sessions for residents and families
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Residence Manager
The Haven At College
College Park, Catonsville, MD
07.2019 - 01.2021
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution
- Used Onestep software to maintain resident database of personal information, repairs and lease agreements
- Fostered community relationships to improve resident satisfaction through University commitments and Outreach
- Supported personal needs of residents dealing with diverse conditions
- Enforced policies and safety standards through building and room rounds
- Links
- Linkedin.com/in/ryan-perry-15796417b
- Conferred with educators to identify current classroom concerns and diversify instructional strategies surrounding substance abuse and mental health
- Developed team communications and information for meetings
- Optimized student educational strategies with clear advice on choices, progression and treatment options
- Spoke with universities and community groups to expand community engagement and program outreach
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Representative & Crew Chief
Masonry & Remodeling
Bel Air, MD
01.2018 - 12.2019
- Worked in various positions in support of owner, based on prioritized needs of company
- Performed Sales cold-calling and follow-ups with leads to secure new revenue
- Responded to telephone and in-person requests for information
- Prepared job quotes for customers
- Directed remodeling job crews to ensure each job was completed correctly and within estimated time span
- Dean's List all semesters to current and
- Presdients list with a 4.0 final semester
Education
Bachelor of Interdisciplinary Science - Organizational Development and Management
Villanova University
Villanova, PA2023
Associate of Science - Business Operations
Harford Community College
Bel Air, MD02.2021
Skills
- Operations Management
- Staff Recruitment & Training
- Purchasing/Inventory
- Cost Controls
- Customer Relations
- Quality Management
- Public speaking
- Project Management
- Team leadership
- Self-motivated
- Staff development
- Interpersonal and written communication
- Multitasking Abilities
- Operations management
- Improvement initiatives
Timeline
Associate
Post Brothers Commercial Real Estate
03.2022 - Current
Front Desk Concierge
Post Brothers Commercial Real Estate
08.2021 - 03.2022
Residence Manager
Philadelphia Collegiate Recovery Haven
01.2021 - 10.2021
Residence Manager
The Haven At College
07.2019 - 01.2021
Sales Representative & Crew Chief
Masonry & Remodeling
01.2018 - 12.2019
Bachelor of Interdisciplinary Science - Organizational Development and Management
Villanova University
Associate of Science - Business Operations
Harford Community College
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