Ryan Peters
Billerica,MA
Summary
Dynamic professional with a strong background in youth engagement at the Boys and Girls Club. Proven ability in customer service and team collaboration, successfully enhancing program participation and fostering personal growth among members. Skilled in multitasking and problem-solving, with first aid training to ensure a safe environment for all.
Overview
3
3
years of professional experience
Work History
Volunteer
Boys and Girls Club
Billerica, MA
06.2021 - 08.2021
- Assisted in planning and executing after-school programs for youth engagement and development.
- Facilitated recreational activities promoting teamwork and social skills among participants.
- Collaborated with staff to implement educational workshops enhancing academic performance.
- Provided mentorship and support to young members, fostering personal growth and confidence.
Staff Member
Boys and Girls Club
Billerica, MA
05.2022 - 08.2023
- Supported program implementation by facilitating activities for youth engagement and development.
- Assisted in maintaining a safe and inclusive environment for all club members.
- Collaborated with team members to organize community events that promote youth participation.
- Monitored participant behavior and provided guidance to ensure adherence to club policies.
- Engaged with families to communicate program updates and address member needs effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Host
Garrisons Restaurant
Billerica, MA
11.2023 - 08.2024
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Collaborated with servers to facilitate timely service and enhance customer interactions.
- Maintained cleanliness and organization of host area, contributing to overall restaurant ambiance.
- Assisted in training new hosts, fostering teamwork and improving operational efficiency.
- Resolved guest inquiries and complaints professionally, enhancing customer retention strategies.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
No Degree - Psychology
Westfield State University
Westfield, MA04.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- First aid training
- Work well with kids
- Problem-solving
Timeline
Host
Garrisons Restaurant
11.2023 - 08.2024
Staff Member
Boys and Girls Club
05.2022 - 08.2023
Volunteer
Boys and Girls Club
06.2021 - 08.2021
No Degree - Psychology
Westfield State University