RYAN PFANNENSTIEL
San Diego,CA
Summary
Professional Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service, alcohol safety standards and safe food handling practices. Upbeat, friendly, and great at anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
Crew Supervisor
Stone Brewing Bistro Liberty Station
04.2024 - Current
- Achieving high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Providing ongoing training and mentorship to new crew members, enhancing overall team performance.
- Immediately resolving issues with patrons by employing careful listening and communication skills.
- Monitoring restaurant operations and adjusting schedules according to business demands.
Bartender
Stone Brewing Co. World Bistro and Gardens
04.2013 - Current
- Maintaining extensive Craft Beer knowledge.
- Executing and maintaining top tier guest satisfaction and service excellence in an upscale casual dining and high volume atmosphere.
- Regularly anticipating, identifying, and solving problems with un-prompted initiative.
- Managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Training new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Independent Sales Representative
Click Heat Inc.
03.2015 - 03.2016
- Demonstrated products and explained different features to customers.
- Challenged any objections with a view to getting the customer to buy.
- Understood pricing model to maximize sales.
- Demonstrated proficiency at closing sales with first meeting.
- Stocked and took inventory before and after every shift.
- Was responsible for daily sales report and cash.
Server
King's Fish House
06.2012 - 06.2013
- Perform both closing and opening duties
- Know ingredients and preparations of menu items
- Maintain professional restaurant image, including restaurant cleanliness and appearance standards
- Skilled in use of Aloha point of sale system.
Server
Red Robin Gourmet Burgers
03.2010 - 06.2012
- Create quick and lasting impressions on guests with limited time
- Provide excellent customer service and courtesy while maintaining a professional and friendly attitude
- Ensure order accuracy and prompt delivery
- Sales of multiple specialty items
- Performing sequence of service required with consistent regularity.
Education
General Ed Biology -
Ventura College
Ventura, CA06.2012
Skills
- High Level of Attention to Detail
- Maintained Exceptional Customer Service
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Proficient in different Point of Sale POS Software
- TIPS Certified
- Cicerone Beer Server Certified
Local Band
I play guitar in local alt rock band, Stealing Automatics. Our fist self titled album is available on streaming platforms. We play at local venues such as Casbah, Music Box, Soda Bar, Winstons.
Timeline
Crew Supervisor
Stone Brewing Bistro Liberty Station
04.2024 - Current
Independent Sales Representative
Click Heat Inc.
03.2015 - 03.2016
Bartender
Stone Brewing Co. World Bistro and Gardens
04.2013 - Current
Server
King's Fish House
06.2012 - 06.2013
Server
Red Robin Gourmet Burgers
03.2010 - 06.2012
General Ed Biology -
Ventura College
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