Corey Colclough
Scott Air Force Base,IL
Summary
Quality focused General Manager with over 10 years of experience, skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
O'Fallon, IL
12.2011 - Current
- Setting goals for the work group, developing organizational capability, and modeling how we work together:
- Demonstrates a calm demeanor during periods of high volume or unusual events and
- CC manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meetoperational and organizational objectives
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
- Provides coaching and direction to the store team to take action and to achieve operational goals
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Developing strategic and operational plans for the work group, managing execution, and measuring results: - Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team
- Communicates clearly, concisely and accurately in order to ensure effective
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors
- Solicits customer feedback to understand customer needs and the needs of the local community
- Uses all operational tools to plan for and achieve operational excellence in the store
- Tools include Labor Scheduling, Monthly Status Report, Quarterly P&L
- Business Review, cash management and inventory management
- Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Education
BBA - Business Administration
University of Massachusetts
Skills
- Has a relentless focus on the customer Understands what the customer wants to deliver the best experience
- Works well with others by listening and communicating well with others within and outside of Starbucks
- Create a team first environment that is positive and productive
- Leads courageously while ensuring personal responsibility to do the right thing, and persists in times of challenge uncertainty Adapts quickly to change and makes timely, thoughtful decisions
- Develops continuously while seeking opportunities to improve self and others Leads with trust, confidence and honesty
- Commitment to hire, coach and develop partners to achieve their potential
- Achieves results- Understands what drives overall business success and is accountable to prioritize and deliver quality results Demonstrates knowledge of core products and processes to get results
- Anticipates obstacles and takes action to prevent or minimize their impact
Timeline
Store Manager
Starbucks Coffee Company
12.2011 - Current
BBA - Business Administration
University of Massachusetts
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