Ryan Phillips
Warsaw,IN
Summary
Dynamic Plumbing Manager with extensive experience at BW/Cook, excelling in sales management and team leadership. Proven track record in driving plumbing sales and enhancing team performance through KPI analysis and targeted training. Adept at strategic planning and fostering strong customer relations. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Plumbing Manager
BW/Cook
05.2023 - Current
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Understood local plumbing codes and interpreted architectural and mechanical drawings.
- Work in conjunction with the residential and commercial sales teams to drive plumbing equipment sales.
- Monitor KPI's on a daily basis to customize training/coaching to each plumber as well as the department.
- Monitor financials on a daily basis, adjusting pricing as needed, to perform at or above budget.
Plumbing Supervisor
BW/Cook
08.2021 - 05.2023
- Managed residential plumbing department in all aspects.
- Worked in conjunction with the residential and commercials sales teams to drive plumbing sales.
- Trained residential sales teams on water treatment and water heater offerings.
- Monitored KPI's on a daily basis to personalize training/coaching to each plumber.
- Monitor financials on a daily basis, adjusting pricing as needed, to meet or exceed budget.
Master Plumber
BW/Cook
03.2021 - 08.2021
- Complied with state plumbing codes throughout duration of each project.
- Repaired plumbing systems, components, and equipment.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Eliminated risks by correctly identifying potential safety hazards.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Apprentice Plumber
BW/Cook
08.2016 - 03.2021
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Education
Tippecanoe Valley High School
Akron, INPlumbing Apprenticship -
PHCC NCIA
Elkhart, IN05-2020
Skills
- Sales Management
- Team Leadership
- Strategic Planning
- Customer Relations
- KPI analysis
- Sales team training
Timeline
Plumbing Manager
BW/Cook
05.2023 - Current
Plumbing Supervisor
BW/Cook
08.2021 - 05.2023
Master Plumber
BW/Cook
03.2021 - 08.2021
Apprentice Plumber
BW/Cook
08.2016 - 03.2021
Tippecanoe Valley High School
Plumbing Apprenticship -
PHCC NCIA
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