Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Piddington

Parrish,FL

Summary

Professional with strong background in customer service, adept at resolving issues and enhancing customer satisfaction. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.

Overview

25
25
years of professional experience

Work History

Customer Care Associate

Meritage Homes
08.2022 - 09.2025
  • Analyzed new warranty claims to ensure compliance with company warranty policies and construction standards. Provided exceptional customer support through effective communication and conflict resolution techniques. Collaborated with homeowners and vendors to address covered defects in a timely manner and within budget.
  • Attended New Homeowner Orientation meetings to review the warranty process, warranty coverage, and homeowner maintenance requirements.
  • Performed Warranty Homeowner Orientation 30 days after closing to review warranty process, warranty coverage and ensure homeowner satisfaction.
  • Inspected new homes under construction for Quality Assurance to confirm all defects are corrected prior to the new homeowner closing on the home.

Student

Capella University
06.2020 - 08.2022

Sales Manager

Hendrick Honda Bradenton
01.2004 - 06.2020
  • Led sales team to exceed monthly targets through strategic planning and performance tracking.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed and implemented training programs to enhance product knowledge and customer engagement skills.
  • Fostered strong relationships with clients, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering solutions based on their unique needs.
  • Conducted regular performance evaluations to coach team members on best practices and productivity improvements.
  • Streamlined inventory management processes, reducing overhead costs while maintaining optimal stock levels.

Assistant Manager

The Vitamin Shoppe
02.2001 - 12.2003
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in developing and implementing store operational strategies to enhance customer engagement.
  • Led team training sessions focused on product knowledge and customer service excellence.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Science - Information Technology And Software Development

Capella University
Minneapolis, MN
03.2022

High School Diploma -

North Stafford High School
Stafford, VA
06-2000

Skills

  • Attention to Detail
  • Adaptability and flexibility
  • Computer Proficiency
  • Customer service excellence
  • Time Management
  • Organizational skills
  • Self-Motivated
  • Decision-making
  • Dispute resolution
  • Customer education
  • Multitasking and organization

Timeline

Customer Care Associate

Meritage Homes
08.2022 - 09.2025

Student

Capella University
06.2020 - 08.2022

Sales Manager

Hendrick Honda Bradenton
01.2004 - 06.2020

Assistant Manager

The Vitamin Shoppe
02.2001 - 12.2003

Bachelor of Science - Information Technology And Software Development

Capella University

High School Diploma -

North Stafford High School

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Ryan Piddington