Ryan Pinter
Avon Lake,OH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models.
Overview
15
15
years of professional experience
Work History
Owner/General Contractor
Rio All Terrain Construction
03.2009 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Oversaw day to day operations, managed multiple jobsites, employees and sub contractors
- Worked in the field from equipment operation, general labor, design and fabrication
Marine Service Manager
Cabela's Tracker Marine Boating Center
08.2023 - 05.2024
- Managed Parts & Service Team of 8 persons.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily service functions.
- Managed suppliers to maintain cost controls and improve operations.
- Handled multiple vendors and manufacturers warranty claims
- Organized service shop and parts department for better optimization and productivity
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits, regularly exceeding weekly and monthly budgets
Marina Manager
Marina/Yacht Club
12.2012 - 08.2019
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised volunteers to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as Club and holiday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with members and volunteers, activities or services rendered.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed dock rentals, marina yard launching and hauling boats, mechanic services on marina equipment and members boats, transported boats, trains and cradles for storage
- Worked on multiple aspects of boat repair, Mechanical both inboard and outboard engines, Electrical and plumbing, fiberglass and rigging
Co-Owner/Mechanic/Investor
North Coast Turf Supply & Power Equipment
06.2012 - 10.2018
- Completed full equipment inspections to check for leaks, damage, or other issues of concern.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
High School Diploma -
Avon Lake High School
Avon Lake, OH05.2004
Skills
- Commercial Maintenance
- Financial Management
- Staff Management
- Accounts Payable and Accounts Receivable
- Project Management
- Verbal and Written Communication
- Management Team Leadership
- Results Orientation
- Customer Relations
- Adaptable and Flexible
- Hands-on leadership
- Sales Growth
Timeline
Marine Service Manager
Cabela's Tracker Marine Boating Center
08.2023 - 05.2024
Marina Manager
Marina/Yacht Club
12.2012 - 08.2019
Co-Owner/Mechanic/Investor
North Coast Turf Supply & Power Equipment
06.2012 - 10.2018
Owner/General Contractor
Rio All Terrain Construction
03.2009 - Current
High School Diploma -
Avon Lake High School
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