Dynamic sales professional excelling in customer service and salesmanship. Skilled in inventory management and strategic merchandising, adept at resolving customer distress and complaints. Demonstrated success in boosting sales through effective communication, both with customers and vendors.
Overview
7
7
years of professional experience
Work History
Firearms Sales Associate
West Coast Armory Indoor Range
Bellevue, WA
01.2022 - Current
Provided exceptional customer service by responding promptly to inquiries and resolving complaints quickly.
Completed required paperwork and background checks for each purchase.
Responded to online inquiries from potential buyers regarding availability, pricing, and features for specific firearms models.
Advised customers on correct weapons, ammunition and accessories for intended uses.
Answered store and merchandise questions and led customers to wanted items.
Opened and closed cash registers by counting money and balancing drawers.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Greeted customers upon entering the store and offered assistance when needed.
Maintained organized and completed payment and purchase records for in-store and special events sales.
Firearms Sales Associate
Outdoor Emporium
Seattle, Washington
05.2021 - 01.2022
Completed required federal and state paperwork and background checks for each purchase. communicated with police agencies via fax regarding state paperwork. Checked paperwork meticulously for errors.
Connected with customers using strong conversational skills to uncover unique needs. Educated customers on mechanical information.
Kept inventory of firearms and ammunition well-organized, stocked and secure.
Maintained organized and completed payment and purchase records.
Amazon Fresh Shopper
Amazon
Seattle, WA
02.2020 - 05.2021
Identified, picked, organized and packaged products for orders.
Delivered orders to customers. Loaded packages into customer's cars. Communicated with and answered questions from customers to ensure their satisfaction.
Worked with and communicated with diverse group of coworkers to accomplish goals and solve problems. Interacted and communicated with customers to ensure their needs were met.
Food Preparation Worker
Tavern 12 Bar and Restaurant
Seattle, WA
07.2018 - 01.2020
Packaged and stored food products appropriately to ensure proper handling and preservation.
Re-stocked, organized and arranged service and food stations.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Cross-trained in other kitchen positions to support team and meet customer needs.
Organized ingredients and restocked supplies to prepare for busy periods.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Criminal Justice
Shoreline Community College
Shoreline, WA
High School Diploma -
Nathen Hale High School
Seattle WA
06.2015
Armorer - Mechanical Upkeep of Firearms
Glock Inc.
Auburn, Washington
10-2022
Skills
Customer service and communication
Salesmanship
Ordering and receiving products
Inventory management
Market analysis
Customer outreach
Resolving complaints and distressed customers
Communication with vendors
Fixing, servicing, and operating mechanical items and devices