Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Piro

Woodinville

Summary

Dynamic Account Executive with proven success at Western Fidelity Insured Services, excelling in client relations and revenue growth. Skilled in negotiation and upselling, I foster long-term partnerships, enhance customer satisfaction, and consistently exceed sales targets. My ability to deliver impactful presentations and collaborate effectively drives results and strengthens client trust.

Overview

17
17
years of professional experience

Work History

Account Executive/F&I Specialist

Western Fidelity Insured Services
07.2021 - Current
  • Managed client relationships to foster long-term partnerships and enhance customer satisfaction.
  • Increased revenue by identifying upselling opportunities and executing tailored solutions.
  • Built trust with clients through consistent communication and proactive support.
  • Negotiated contracts to align with client needs while meeting company goals.
  • Resolved client issues to strengthen relationships and drive repeat business.
  • Developed proposals to address client challenges and achieve mutually beneficial outcomes.
  • Delivered presentations to highlight product benefits and secure client buy-in.
  • Supported sales teams by providing insights into client needs and market trends.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Salesperson/Product & Process Trainer/F&I Manager

Lexus of Bellevue
02.2018 - 06.2021
  • Increased revenue by developing strong relationships with clients.
  • Identified customer needs and provided tailored solutions to drive sales.
  • Engaged with potential customers to promote products and services.
  • Generated new leads with strategic networking and research.
  • Assisted team in achieving sales targets through effective collaboration.
  • Enhanced customer satisfaction by delivering exceptional service.
  • Improved closing rate by negotiating effectively with clients.
  • Strengthened client relationships with regular communication and follow-up.
  • Exceeded sales targets by utilizing advanced sales techniques.
  • Resolved customer issues promptly to maintain positive relationships.
  • Conducted product demonstrations to highlight features and benefits.
  • Tracked sales performance for identifying areas of improvement.
  • Participated in sales training sessions to enhance skills and knowledge.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Server/Lead Server & Trainer/Manager

Elliott Bay Brewing Co.
02.2008 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Certified Flight Instructor - Flight School

Silverhawk Aviation Academy
Caldwell, ID
01-2008

Skills

  • Account management
  • Client relations
  • Sales strategy
  • Negotiation skills
  • Revenue growth
  • Product knowledge
  • Brand promotion
  • Upselling techniques
  • CRM software
  • Sales presentations
  • Relationship building
  • Team collaboration
  • Sales training
  • Customer service
  • Sales quota achievement
  • Customer relationship management

Timeline

Account Executive/F&I Specialist

Western Fidelity Insured Services
07.2021 - Current

Salesperson/Product & Process Trainer/F&I Manager

Lexus of Bellevue
02.2018 - 06.2021

Server/Lead Server & Trainer/Manager

Elliott Bay Brewing Co.
02.2008 - 02.2018

Certified Flight Instructor - Flight School

Silverhawk Aviation Academy

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Ryan Piro