Summary
Overview
Work History
Education
Skills
References
Timeline
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Ryan Plumb

Fredericksburg,VA

Summary

Results-driven individual with over 6 years of experience. Proven track record of driving sales and revenue growth, optimizing inventory levels, and delivering exceptional customer service. Skilled in team leadership, staff training, and process improvements. Strong expertise in merchandising and executing successful promotional campaigns.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Lidl US
Fredericksburg, VA
12.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.

Car Sales Consultant

Safford Jeep
Fredericksburg, United States
05.2023 - 12.2023
  • Work with customers and sales management to reach price agreements and explain warranty, sales and option package procedures, achieving personal sales of over $11 million yearly.
  • Cover for Sales Manager in his absence overseeing a Team of sales personnel that achieve sales of over $46 million yearly.
  • Provided exceptional customer service and resolved customer complaints effectively.
  • Accomplished yearly quotes for gross sales of new and used vehicles.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Managed sales negotiations and financing options.
  • Followed up with customers to build long-term relationships and successful referrals.

Car Sales Consultant

Ted Britt Ford
Chantilly, United States
09.2019 - 05.2023
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures whilst maintaining personal sales of over $12 million yearly.
  • Achieved top 5% sales figures every month employed by company.
  • Regularly covered for Sales Manager running a Team of 25+ Sales Personnel that had combined sales of over $150 million yearly, this included scheduling, hiring new staff, training of new staff, and resolving and dealing with customer concerns/complaints for entire team.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Adhered to standards of quality and service and industry regulations.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Store Manager

Domino's Pizza
Chantilly, United States
02.2018 - 08.2019
  • Supervised department operations, including inventory management and staff performance.
  • Implemented process improvements that resulted in a 20% reduction in inventory shrinkage, and a 27% increase in sales.
  • Trained and mentored team members to enhance their product knowledge and customer service skills.
  • Collaborated with store management to develop and execute promotional campaigns.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Identified opportunities for cost savings through waste reduction initiatives.

Education

High School Diploma -

John Champe High School
Aldie, VA
2018

Skills

  • Retail Operations Management
  • Team Leadership
  • Sales and Revenue Growth
  • Inventory Management
  • Customer Service
  • Staff Training and Development
  • Merchandising
  • Promotional Campaigns
  • Friendly and Enthusiastic
  • Business Development
  • Scheduling Coordination
  • Performance Evaluations

References

References available upon request.

Timeline

Assistant Store Manager

Lidl US
12.2023 - Current

Car Sales Consultant

Safford Jeep
05.2023 - 12.2023

Car Sales Consultant

Ted Britt Ford
09.2019 - 05.2023

Store Manager

Domino's Pizza
02.2018 - 08.2019

High School Diploma -

John Champe High School

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Ryan Plumb