Ryan Podeszwa
Staten Island
Summary
Dynamic Senior Game Tech at Dave & Buster's with a proven track record in enhancing gaming machine performance and guest satisfaction. Expert in hardware maintenance and customer support, I implemented preventive maintenance schedules that significantly reduced downtime. A reliable team player, I excel in problem-solving and fostering collaboration to drive operational success.
Overview
6
6
years of professional experience
Work History
Senior Game Tech
Dave & Buster's
Staten Island, NY
03.2020 - Current
- Diagnosed and repaired gaming machines to ensure optimal functionality and guest satisfaction.
- Trained new team members on equipment maintenance and safety protocols, enhancing team efficiency.
- Implemented preventive maintenance schedules to minimize downtime and improve operational efficiency.
- Collaborated with management to develop strategies for improving game performance and revenue generation.
- Conducted regular inspections of gaming equipment to identify issues and ensure compliance with safety standards.
- Provided exceptional customer service by assisting guests with inquiries related to gaming machines and experiences.
Education
High School Diploma -
Susan. E. Wagner
Staten Island, NY06-2017
Skills
- Customer support
- Software installation
- System upgrades
- Hardware maintenance
- Electronics repair
- Diagnostic tools
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Timeline
Senior Game Tech
Dave & Buster's
03.2020 - Current
High School Diploma -
Susan. E. Wagner
Eagle Scout
I was in the Boy Scouts and achieved the rank of Eagle Scout. During this time I learned leadership skills, working with others and planning events. One the mandated tasks to achieve this I had to put together and lead a community service project. My project was planting trees in front of a special needs community home called A Very Special Place.