Ryan Polacco
KINGSTON,NY
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Acorn Plumbing & Heating, Inc.
Newburgh, NY
10.2020 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Project Manager
Armistead Mechanical, Inc
Newburgh, NY
07.2002 - 10.2020
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Provided guidance to team members regarding tasks assigned to them.
- Created and implemented processes to ensure successful completion of projects.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Education
Associate of Applied Science - Construction Technology
SUNY Delhi
Delhi, NY05-1998
Skills
- Project management
- Budgeting
- Staffing
- Team building
- Customer service
- Conflict resolution
- Verbal and written communication
- Cost analysis and savings
- PC competent
- Budget allocation
- Facility management
- Leadership and team building
- Vendor relationships
- Employee development
- Motivation
Certification
- OSHA 30
- IPM - Institute for Project Management - Texas University
- Forklift
- Blue Print Reading - MCAA of NJ
- Project Management - MCAA of NJ
Affiliations
- Golf
- Yard Work
- Volunteering
- Member of the 156 FA Veteran's Association
- Member of Ruby Rod & Gun Club
- Budget Officer for Town of Kingston, NY
- Spending Time with my Family
Timeline
General Manager
Acorn Plumbing & Heating, Inc.
10.2020 - Current
Project Manager
Armistead Mechanical, Inc
07.2002 - 10.2020
Associate of Applied Science - Construction Technology
SUNY Delhi
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