RYAN POOLE
York,Pennsylvania
Summary
Detail-oriented IT professional with an Associate's degree in Computer Data Management and hands-on experience in hardware and software troubleshooting. Currently pursuing CompTIA certifications (A+, Network+, Security+, Cloud+) to expand technical expertise. Proven leadership and customer service skills from managing grocery operations and logistics coordination. Seeking an entry-level Windows Software Installation Technician position to apply technical knowledge and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader, Grocery Department
Publix Super Markets
02.2022 - 01.2024
- Led team of 8-12 employees, coordinating daily operations and workflow in fast-paced environment
- Trained new staff on systems, procedures, and best practices
- Maintained inventory accuracy and resolved discrepancies through systematic problem-solving
- Delivered excellent customer service while managing multiple priorities simultaneously
- Left position to pursue full-time education in IT field
Warehouse Associate
FedEx
04.2021 - 11.2021
- Operated warehouse management systems and handled package processing in time-sensitive environment
- Followed strict safety protocols and standard operating procedures
- Collaborated with team members to meet daily shipping targets and quality standards
Education
Bachelor of Science - Information Technology
Western Governors University
09-2028
Bachelor of Science - Information Technology
Western Governors University
09-2028
Skills
- Operating Systems: Windows 7, 8, 10, 11
- Hardware: PC building, component installation and upgrades, peripheral configuration
- Software: Installation, deployment, configuration, and troubleshooting
- Diagnostic Tools: Task Manager, Event Viewer, Reliability Monitor, System File Checker
- Technical Support: End-user troubleshooting, system optimization, driver management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Deadline management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cloud+
Timeline
Team Leader, Grocery Department
Publix Super Markets
02.2022 - 01.2024
Warehouse Associate
FedEx
04.2021 - 11.2021
Bachelor of Science - Information Technology
Western Governors University
Bachelor of Science - Information Technology
Western Governors University