Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Pooley

Cambria,CA

Summary

Proven track record in enhancing financial operations and customer satisfaction at HBSS, leveraging expertise in invoice processing and active listening to streamline accounts receivable and billing processes. Excelled in team collaboration and critical thinking, achieving significant improvements in efficiency and client relations. Skilled in Microsoft Excel and maintaining confidentiality, consistently exceeding employer expectations.

Overview

26
26
years of professional experience

Work History

Billining Specialiast /Accounts Receivable Accountant

HBSS
01.2018 - Current
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
  • Managed past due balances, financial inquiries and other accounts receivable functions.
  • Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
  • Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
  • Monitored timely collection and application of account receivable collections.
  • Increased department efficiency by developing comprehensive aging reports for management review.

Office Manager/Satellite Office Support

Independent Physical Therapy
07.2017 - 12.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Trained, coached and mentored staff to ensure smooth adoption of company policies
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Accounts Receivable Manager/Payment Posting Specialist

Independent Physical Therapy
01.2004 - 06.2016
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Tracked financial progress by creating quarterly and yearly balance sheets and demographics.
  • Entered financial data into the company accounting database to be verified and reconciled accurately.

Charge Entry Specialist/Collections Agent

Pacific American Medical Services, Inc.
07.2001 - 11.2003
  • Contributed to practice growth by effectively coordinating with other departments to optimize billing processes across all service lines.
  • Participated in regular team meetings to stay informed on department goals, upcoming changes, and relevant updates affecting the charge entry process.
  • Boosted customer satisfaction levels by addressing patient inquiries regarding their charges in a professional and respectful manner.
  • Developed strong working relationships with physicians, nurses, and office staff to promote collaboration on complex cases requiring additional assistance or clarification on charges entered.
  • Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
  • Answered questions and assisted providers and office staff.

Physical Therapy Aide

Independent Physical Therpay
10.1998 - 06.2001
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
  • Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.

Education

Associate of Arts - Culinary

California School of Culinary Arts
Pasadena, CA
09.2008

Bachelor of Arts - Kinesiology/Biochemistry

California State University - Dominguez Hills
Carson, CA
06.1998

Skills

  • Attorney Personal Injury Cases
  • Customer Account Management
  • Invoice Processing
  • Bank Reconciliation
  • Payment Negotiations
  • Microsoft Excel expertise
  • Organization and Teamwork
  • Law and Government
  • Work well in a high pressure environment
  • Active listening, reading comprehension and critical thinking
  • Keying, Posting and Medical Billing
  • Centricity/Athena Health proficient
  • Medical Records

Timeline

Billining Specialiast /Accounts Receivable Accountant

HBSS
01.2018 - Current

Office Manager/Satellite Office Support

Independent Physical Therapy
07.2017 - 12.2017

Accounts Receivable Manager/Payment Posting Specialist

Independent Physical Therapy
01.2004 - 06.2016

Charge Entry Specialist/Collections Agent

Pacific American Medical Services, Inc.
07.2001 - 11.2003

Physical Therapy Aide

Independent Physical Therpay
10.1998 - 06.2001

Associate of Arts - Culinary

California School of Culinary Arts

Bachelor of Arts - Kinesiology/Biochemistry

California State University - Dominguez Hills

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Ryan Pooley