Ryan Pope
South Lake Tahoe
Summary
Experienced in delivering exceptional service across marinas, restaurants, ski resorts, bars, and boats. Adept at managing customer needs, resolving issues, and maintaining professionalism in dynamic settings.
Overview
6
6
years of professional experience
Work History
Snowboard Rental Tech
Sierra At Tahoe Ski Resort
11.2024 - Current
- Kept the rental shop clean and organized.
- Assisted guests with equipment rentals.
- Delivered fast and friendly service to handle questions and service complaints.
- Explained to the guest how to use the equipment properly and safely.
Dockhand
L&L Marine services
05.2024 - Current
- Assisted members with anchoring their boats and bringing them to the dock
- Adhered to safety regulations at all times during work hours
- Kept the dock, dinghy, and private charter boat clean at all times
- Provided members with any lake assistance they needed
Ski School Instructor
Heavenly Ski Resort
12.2023 - 04.2024
- Kept teaching areas, facilities and equipment clean and student-ready
- Created positive learning environment by encouraging students and offering constructive feedback
- Demonstrated proper skiing form and technique to ensure student safety on slopes
- Taught skiing techniques to students of various ages and skill levels
Bartender / First Mate
Tahoe Cruises
04.2023 - 01.2024
- Assisted the captain in all aspects of engine room maintenance
- Managed daily housekeeping inside and outside of vessels
- Ensured all passengers aboard were safe and enjoying their time
- Operated POS systems and managed bar tabs to track revenue
- Greeted guests to provide a warm welcome and promote good customer service
Lift Operator
Heavenly Ski Resort
12.2021 - 05.2023
- Assist all guests in loading, riding, and unloading the chairlift
- Responsible for making positive contact with the guest
- Go through all the safety checks before loading guests at the beginning of the day
- Communicated with other staff members regarding issues, repairs, and operational updates
Dockhand
Fallen Leaf Lake
06.2022 - 09.2022
- Pulled boats in and out of the marina, while focusing on safety and guest experience
- Operated the cash register to complete customer transactions
- Was required to tag boats that were coming in and out of the Lake
- Helped improve dock operations by offering suggestions on policies and procedures and contributing to team meetings
Barback
Royal Lanes
08.2020 - 10.2021
- Juggled food delivery, bar prep, and customer service in a fast-paced environment
- Supported efficiency by restocking bar with wine and spirits
- Cleaned counter areas, sinks and floors of stains and trash
- Set up bars before opening hours by arranging chairs, tables, and decorations as required
Crew Member
Jersey Mike's
02.2020 - 03.2021
- Responsibilities included: helping with customer's needs as they enter the store, ringing up orders, making sandwiches, cleaning workstations, and preparing to-go orders
- Maintained high cleanliness and adhered to health code standards
- Prepared foods to menu standards, safety policies and company procedures
- Prepared hot, fresh food to meet brand standards
Cook & Cashier
Pita By The Beirut
08.2019 - 05.2020
- Responsible for preparing food, taking orders, cleaning work stations, ringing up purchases, and answering questions regarding menus and services
- Collaborated with restaurant staff to meet food service demands during peak periods
- Cleaned and maintained kitchen equipment to comply with sanitation regulations
- Prioritized food orders to synchronize delivery and reduce wait times
Activities Coordinator
Urban Jungle
02.2019 - 12.2019
- Enforced safety rules while simultaneously delivering a fun atmosphere
- Responsible for facilitating birthday parties working directly with parents and party guests
- Sourced materials and equipment necessary for successful activity execution
- Collaborated with other staff members to create safe, fun environment for all participants
Education
Classes in pursuit of bachelor's degree -
Georgia State University
Atlanta, GA05.2020
High School Diploma - undefined
McIntosh High School
Peachtree City, GA05.2020
Skills
- Multitasking Abilities
- Strong customer service
- Dock Equipment Operation
- Maintain safety
- Organization Skills
- Conflict resolution
Languages
Spanish
Limited Working
Timeline
Snowboard Rental Tech
Sierra At Tahoe Ski Resort
11.2024 - Current
Dockhand
L&L Marine services
05.2024 - Current
Ski School Instructor
Heavenly Ski Resort
12.2023 - 04.2024
Bartender / First Mate
Tahoe Cruises
04.2023 - 01.2024
Dockhand
Fallen Leaf Lake
06.2022 - 09.2022
Lift Operator
Heavenly Ski Resort
12.2021 - 05.2023
Barback
Royal Lanes
08.2020 - 10.2021
Crew Member
Jersey Mike's
02.2020 - 03.2021
Cook & Cashier
Pita By The Beirut
08.2019 - 05.2020
Activities Coordinator
Urban Jungle
02.2019 - 12.2019
High School Diploma - undefined
McIntosh High School
Classes in pursuit of bachelor's degree -
Georgia State University
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