Ryan Pottratz
BLACK EAGLE,MT
Summary
Experienced Critical Care Technician with a strong background in providing comprehensive patient care within high-stress environments. Skills include monitoring vital signs, performing EKGs, and assisting with procedures such as intubation and ventilation. Demonstrated ability to communicate effectively between medical teams and provide emotional support to patients and families. Previous roles have highlighted my unwavering commitment to patient safety, proactive problem-solving skills, and adaptability in fast-paced healthcare settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Critical Care Technician
Benefis Health System
Great Falls , MT
11.2024 - Current
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
- Maintained detailed patient records, documenting care provided and patient progress.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Responded quickly to emergency situations involving life-threatening conditions such as cardiac arrests or respiratory failure.
- Facilitated communication between patients, families, and healthcare professionals.
- Monitored patient vital signs, assessing and responding to changes in patient conditions promptly.
- Advocated for patients, ensuring their needs and preferences were communicated to the healthcare team.
- Treated patients with broad range of acute, life-threatening diagnoses.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected specimens for laboratory testing per physician order using appropriate techniques.
- Ensured compliance with safety protocols within the unit environment .
- Prepared treatment rooms for patient examinations.
- Communicated effectively with physicians, nurses, therapists, social workers, pharmacists, dietitians regarding patient's status .
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Ensured strict compliance with infection control protocols to protect patients, staff, and visitors.
Charge CNA
Great Falls Clinic Hospital
Great Falls, MT
01.2021 - 11.2024
- Helped residents walk with or without self-help devices.
- Answered patient call lights promptly and responded to requests appropriately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Distributed drinking water and nourishment to residents.
- Collected specimens from patients for laboratory testing purposes.
Phlebotomist/Lab Assistant
Great Falls Clinic Hospital
Great Falls, MT
10.2018 - 01.2021
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Entered patient information and test orders into computer systems accurately.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Documented patient information into electronic medical records system.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Used heel and finger stick methods to obtain blood from capillaries.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Prepared specimens for transport to external laboratories.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Processed samples accurately and efficiently.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Responded quickly and effectively to emergency situations.
CNA
Benefis Health System
Great Falls, MT
09.2011 - 09.2012
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted residents in preparing for activities and social programs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Reported changes in patient conditions to registered nurse or physician.
Phlebotomist/Lab Assistant
Great Falls Clinic Hospital
Great Falls, MT
05.2010 - 05.2012
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Entered patient information and test orders into computer systems accurately.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Documented patient information into electronic medical records system.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Used heel and finger stick methods to obtain blood from capillaries.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Prepared specimens for transport to external laboratories.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Performed centrifugation and specimen aliquoting for sample preparation.
Waiter and Bartender
The Multnomah Athletic Club
Portland, OR
09.2014 - 10.2018
- Greeted guests and answered questions about menu items.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Assisted with setting up the dining area before shift began.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared checks, itemizing total meal costs and taxes.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Cashier
Big R
Great Falls, MT
06.2007 - 05.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Offered customers carry-out service at completion of transaction.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Nursing
Montana State University College of Nursing
Great Falls, MT05.2025
Diploma -
Charles M. Russell High School
Great Falls, MT05.2009
Skills
- Sanitation
- Vital signs monitoring
- Family advocacy
- Venipuncture
- Patient confidentiality
- Medical records handling
- Data entry
- Order of draw
- HIPAA
- Laboratory procedures understanding
- Specimen handling
- Multi-sample collection
- Infection control
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Critical Care Technician
Benefis Health System
11.2024 - Current
Charge CNA
Great Falls Clinic Hospital
01.2021 - 11.2024
Phlebotomist/Lab Assistant
Great Falls Clinic Hospital
10.2018 - 01.2021
Waiter and Bartender
The Multnomah Athletic Club
09.2014 - 10.2018
CNA
Benefis Health System
09.2011 - 09.2012
Phlebotomist/Lab Assistant
Great Falls Clinic Hospital
05.2010 - 05.2012
Cashier
Big R
06.2007 - 05.2011
- Certified Nursing Assistant
Bachelor of Science - Nursing
Montana State University College of Nursing
Diploma -
Charles M. Russell High School
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