Ryan Powell
San Antonio
Summary
Government and public affairs professional with a strong foundation in political science, public policy, and public administration, combined with hands-on experience in public safety operations, emergency management training, and stakeholder engagement. Proven supervisor with experience coordinating across departments, communicating with the public, and supporting institutional operations. Skilled in policy implementation, public communication, compliance, and intergovernmental coordination.
Overview
7
7
years of professional experience
Work History
Parking Enforcement Specialist
Sam Houston State University Police
04.2024 - 08.2025
- Ensured compliance with parking regulations and ADA laws through effective supervision.
- Coordinated incident documentation and managed complaints from various stakeholders.
- Streamlined student assistant duties by updating training manuals and processes.
- Supported GIS project to enhance navigation routes for campus visitors and students.
Student Assistant
Sam Houston State University Public Safety
08.2021 - 04.2024
- Enhanced departmental operations through adherence to guidelines and professionalism.
- Ensured public safety by enforcing institutional parking rules and regulations.
- Secured promotion to supervisory role due to consistent performance and reliability.
- Mentored new student assistants on procedures, fostering teamwork and collaboration.
Student Assistant
Sam Houston State University Athletic Ticket Office
08.2021 - 10.2022
- Enhanced customer satisfaction through clear communication in high-volume operations.
- Represented university positively in interactions with public and event attendees.
- Ensured safety protocols for guests at university events and facilities.
- Facilitated ticketing operations and coordinated with stakeholders for seamless events.
Seasonal Operations Staff
American Campus Communities
07.2022 - 08.2022
- Achieved timely work order completion by prioritizing tasks effectively.
- Ensured compliance by coordinating vendor services for quality workmanship.
- Prepared vacant units with cleaning, repairs, and appliance installations as needed.
- Streamlined work order processes by collaborating with property management staff.
Customer Service Specialist
Market Basket
11.2019 - 03.2020
- Enhanced customer shopping experience by assisting with product inquiries.
- Facilitated timely restocking by monitoring inventory levels regularly.
- Processed transactions efficiently using point-of-sale systems with accuracy.
- Responded promptly to customer needs upon greeting store arrivals.
- Ensured compliance with policies while conducting swift transaction processing.
Front End Manager
Brookshire Brothers
12.2018 - 11.2019
- Enhanced customer service by leading front-end operations and managing workflows.
- Trained staff in merchandising, improving product placement and sales effectiveness.
- Ensured safety compliance, maintaining a secure shopping environment for customers.
- Streamlined cash handling procedures, reducing end-of-day report discrepancies significantly.
Cashier
Brookshire Brothers
06.2018 - 12.2018
- Ensured accurate cash handling by maintaining a balanced cash drawer.
- Cultivated strong customer relationships to drive repeat business opportunities.
- Organized and restocked merchandise efficiently in front lanes.
- Resolved transaction issues by assisting customers with returns and refunds.
- Promoted to front end manager for demonstrating efficiency and commitment.
Education
Completion of Academy - Emergency Management
Texas Division of Emergency Management Academy
San Antonio, TX04-2026
Bachelor of Science - Political Science
Sam Houston State University
Huntsville, Texas, TX08-2024
Skills
- Public safety awareness
- First aid and CPR
- EMT-B Certified
- IS courses transcript available upon request
- Analyzing data
- Strategic communications
- Relationship building
Timeline
Parking Enforcement Specialist
Sam Houston State University Police
04.2024 - 08.2025
Seasonal Operations Staff
American Campus Communities
07.2022 - 08.2022
Student Assistant
Sam Houston State University Public Safety
08.2021 - 04.2024
Student Assistant
Sam Houston State University Athletic Ticket Office
08.2021 - 10.2022
Customer Service Specialist
Market Basket
11.2019 - 03.2020
Front End Manager
Brookshire Brothers
12.2018 - 11.2019
Cashier
Brookshire Brothers
06.2018 - 12.2018
Completion of Academy - Emergency Management
Texas Division of Emergency Management Academy
Bachelor of Science - Political Science
Sam Houston State University