Ryan Price
Racine,WI
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
6
6
years of professional experience
Work History
L2 Executive Support Technician
Abbott Laboratories
03.2022 - Current
- Primary responsibility, white glove service for functionality and support of Executives Conference rooms and meetings
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions
- Responsible for maintenance, instillation, and troubleshooting of hardware devices associated to conference and Telepresence rooms
- Collaborated directly with corporate officers and VPs to ensure meetings ran smoothly and issues were resolved in the expected amount of time
- Worked on both Webex and team's meeting tickets globally
- Responsible for ordering, instillation, imaging, and maintenance of Korbyt Digital Sinage globally
- Worked with local maintenance and onsite techs in guiding instillation of Korbyt globally
- Collaborated with cross-functional teams to ensure timely completion of complex projects
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
Safety coordinator
Kwik Trip
03.2021 - 02.2022
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety
- Led emergency response drills, ensuring staff readiness for fires, chemical spills, and medical crises
- Evaluated incident reports, determining root causes, and implementing preventive measures to avoid recurrence
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving
- Dealt with customer complaints to find quick, efficient solutions
- Trained and mentored new employees.
Medical Technician and Certification Specialist
Aegis Laboratory Solutions
08.2019 - 11.2020
- Certified, repaired, and maintained Pharma/hospital clean rooms, Bio safety Cabinets, Laminar flow benches, and fume hoods
- Diagnosed and repaired problems with electrical and mechanical systems
- Handled sensitive patient information while always upholding HIPAA regulations
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Warehouse Team Member
Amazon
06.2018 - 08.2019
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse
- Conducted regular maintenance checks on warehouse equipment minimizing downtime due to mechanical issues or malfunctions
- Demonstrated flexibility and adaptability by readily taking on additional responsibilities during peak seasons or as needed to support overall team.
Operations Tech
Abbott Laboratories
01.2018 - 06.2018
- Imaged computers and transferred data from windows 7 to windows 10
- Provided support, troubleshooting and restoration services for physical equipment and connectivity services, including networks, video conferencing, internet, and phone systems
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
Education
Bachelor of Business - Information Technology
Eastern Illinois University
05.2018
Skills
- User Training
- WebEx
- PHP
- Java
- WebEx Room Kits
- Microsoft Office
- HTML
- Microsoft Teams
- Digital Signage
- White glove service C-Suite
- Zoom
- InfoPath Forms
Timeline
L2 Executive Support Technician
Abbott Laboratories
03.2022 - Current
Safety coordinator
Kwik Trip
03.2021 - 02.2022
Medical Technician and Certification Specialist
Aegis Laboratory Solutions
08.2019 - 11.2020
Warehouse Team Member
Amazon
06.2018 - 08.2019
Operations Tech
Abbott Laboratories
01.2018 - 06.2018
Bachelor of Business - Information Technology
Eastern Illinois University
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