Ryan Prietzel
Summary
Dependable, hard working, and adaptable. A friendly and positive professional who works well with others and looks forward to new opportunities. Always ready to help achieve company goals as well as contribute to a fun and friendly work environment.
Overview
16
16
years of professional experience
Work History
Insurance Agent
US Health Advisors
02.2023 - Current
- Developed personalized insurance solutions based on client assessments and needs analysis.
- Educated clients on coverage options, policy details, and claims processes to enhance understanding.
- Managed client relationships through regular follow-ups and proactive communication strategies.
- Trained new agents on company policies, product offerings, and customer engagement techniques.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Volunteer Firefighter
Cedar Fort Fire Department
03.2022 - 02.2023
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Inspected apparatus, equipment, grounds and stations for proper order and condition.
- Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
High Value Claims Agent - Member to Member Dept.
eBay
02.2017 - 12.2021
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Acted professionally and patiently when addressing negative customer feedback.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Store 4th Manager
Sprouts Farmer's Market
01.2015 - 01.2016
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
Sales Representative (Call Center & Door to Door)
Vivint
05.2014 - 01.2015
- Visited clients on-site to give benefit-oriented sales presentations.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects.
- Prepared sales contracts.
- Responded to telephone and in-person requests for information.
- Resolved customer concerns promptly to maintain satisfaction.
Lobby Clerk, Door Greeter, Cashier
Cafe Zupas
10.2013 - 05.2014
- Spoke with patrons to ensure satisfaction with food and service
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Skillfully promoted items on beverage lists and weekly restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Server Assistant Trainer
Texas Roadhouse
01.2012 - 05.2014
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
Full Service Team Lead, Proffesional Automobile Detail
Platinum Car Wash and Detail
03.2010 - 01.2012
- Led and trained full service team members.
- Provided professional automobile detailing.
- Provided excellent customer service while contributing to sales.
- Returned serviced vehicles to customer's homes.
Education
High School Diploma - undefined
West Jordan High School
8136 2700 W, West Jordan, UT 840882012
Skills
- Creative problem solver
- Exceptional communication skills
- Trusted key holder
- Adherence to high customer service standards
- Customer-focused
- Excellent time management skills
- Effective workflow management
- Quick learner
Timeline
Insurance Agent
US Health Advisors
02.2023 - Current
Volunteer Firefighter
Cedar Fort Fire Department
03.2022 - 02.2023
High Value Claims Agent - Member to Member Dept.
eBay
02.2017 - 12.2021
Store 4th Manager
Sprouts Farmer's Market
01.2015 - 01.2016
Sales Representative (Call Center & Door to Door)
Vivint
05.2014 - 01.2015
Lobby Clerk, Door Greeter, Cashier
Cafe Zupas
10.2013 - 05.2014
Server Assistant Trainer
Texas Roadhouse
01.2012 - 05.2014
Full Service Team Lead, Proffesional Automobile Detail
Platinum Car Wash and Detail
03.2010 - 01.2012
High School Diploma - undefined
West Jordan High School