Ryan Privott

Work History

Signal Support Specialist (25U)

United States Army

Fort Carson, Colorado

01.2008 - Current

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Designed and evaluated WAN and LAN connectivity technologies.
Answered and triaged requests for assistance in order to provide top-notch support.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Supervised, assembled, and repaired mobile communications equipment that improved staff productivity and efficiency of communication by 90%
Accountable for over 1 million dollars of government communications equipment
Performed signal support functions including installing, operating and maintaining selected electronic devices, including versions of Blue Force Tracker (BFT), designated radios and data distribution systems
Installed communications systems in over 100 tactical vehicles and achieving 100% of equipment readiness
SECRET security clearance with US Government.
Trained over 100 Soldiers on Army Tactical Communications and Automations Systems
Created plans and communicated deadlines to ensure projects were completed on time.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up work stations for employees.
Removed malware, ransomware and other threats from laptops and desktop systems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Helped streamline repair processes and update procedures for support action consistency.
Managed classified equipment, materials, and information in accordance with DoD COMSEC policies; securely stores classified material; maintained COMSEC access list; limits access to classified material to authorized personnel; maintains accountability of all COMSEC material; submits required accounting reports; briefs users and maintains records of initial briefings and debriefings; programs and distributes COMSEC devices; orders, receives, loads, and manages COMSEC keying material using Key Management Infrastructure (KMI) and Simple Key Loader (SKL) and other devices.

Restaurant Shift Manager

Taco Bell

Norfolk, VA

05.2006 - 11.2007

Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Exercised composure under pressure and in escalated customer service scenarios.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained and mentored new over 10 employees to maximize team performance.

Restaurant Team Member

Long John Silver's

Norfolk, VA

01.2004 - 02.2006

Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Used cash registers and calculators to prepare bills, accept payments and make change.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Summary

Overview

Work History

Signal Support Specialist (25U)

Restaurant Shift Manager

Restaurant Team Member

Education

GED -

Skills

Work Availability

Certification

Timeline

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