Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Provencher

Westborough,MA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Keyholder

Psycho Bunny
01.2024 - 04.2024
  • Our culture of achievement is forged by highly motivated individuals who successfully navigate our fast-paced retail brand and put the customer experience first and foremost
  • We are passionate about connecting with customers and cultivating personalized relationships by remaining perceptive to their wants and needs and utilizing product knowledge to ensure customer satisfaction
  • Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control
  • They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards
  • Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members
  • Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers
  • Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers
  • Analyze customer profiles, buying trends, and competitive information to impact and drive business
  • Manage and monitor Loss Prevention
  • Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory
  • Directly responsible for execution and processing of merchandise, both incoming and outgoing (Transfers)
  • Manage and communicate merchandise opportunities to the store manager

Sales Associate

PacSun
11.2023 - 01.2024
  • Qualifications: Education/Experience Required: Passion for product, brands, fashion and trends High School Diploma or equivalent preferred Effective written, verbal and presentation skills Strong communications skills Excellent time management skills Proficient in math and possesses strong computer skills Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job
  • The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds
  • The associate must frequently sit/stand for long periods of time and climb ladders as needed
  • While performing the duties of this job, the associate is regularly required to talk or hear
  • The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat
  • Ability to maneuver around sales floor, stockroom and office areas
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
  • Ability to work in open environment with fluctuating temperatures and standard lighting
  • Hotel, Airplane, and Car Travel may be required SM and above roles only.

Security Guard

SECURITAS GROUP
02.2022 - 01.2024
  • M/F/Vet/Disabilities #MetroBoston About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives
  • United through our common purpose, we provide the security needed to safeguard our clients' assets and people
  • Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo
  • If you live by these values, we're looking for you to join the Securitas team
  • About the Team Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits
  • Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community
  • Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables
  • We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information
  • Vigilance: Seeing, hearing, and evaluating
  • A Securitas employee is always attentive and often notices things that others don't
  • Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises
  • Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job

Security Officer

Fenway Park
03.2021 - 06.2023
  • POSITION OVERVIEW: The Red Sox Security Department is seeking candidates to work in a security role for Red Sox home games and other park wide special events (concerts, football, , hockey, etc RESPONSIBILITIES:
  • Ensure the safety and security of all people entering the premises
  • Screen all guests with the use of metal detection in compliance with MLB and Red Sox policies
  • Thoroughly search all bags or parcels entering the premises
  • Ensure proper access control into the stadium by checking all credentials
  • Provide excellent customer service by interacting with fans and guests in a friendly, polite manner
  • Be observant and proactive to identify disruptive behavior or violations of the alcohol management policy
  • Document all incidents and obtain witness information when necessary
  • Respond to emergencies to provide any assistance necessary to employees or guests
  • Comply with all MLB and Red Sox policies, as well as city, state, and federal laws CHARACTERISITICS / QUALIFICATIONS:
  • Prior customer service experience required
  • Prior security experience preferred but not necessary
  • Training provided
  • Must be available for at least 65 out of 81 Red Sox home games and 80% of concerts
  • Report time is two hours before first pitch for games
  • Concert report times vary
  • Willingness to work weekends and holidays
  • Strong interpersonal and communication skills
  • Must be at least 18 years of age In addition to joining our team, employees have the opportunity to join Employee Resources Groups here at Fenway Park
  • Employee Resource Groups (ERGs) are groups of employees of shared identities or characteristics
  • The groups are designed to increase employee engagement for their members and build connections across the organization to represent the group's voice in business-related decisions including but not limited to employee perks and benefits, policy development and implementation, and heritage month celebrations.

Hockey operations

Curry College
11.2021 - 02.2023
  • Do gameday stats -Do nets and penalty boxes

Athletic Gym Services Associate

Curry College
10.2021 - 04.2022
  • Qualifications
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent required
  • Continual talking in person or on the phone during shift Responsibilities The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Curry athletics members, prospective members and guests
  • Greet members, prospective members and guests, providing exceptional customer service Handle all front desk related activities including:
  • Check members into the system
  • Take prospective members on tours
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Continual standing and walking during shift
  • Must be able to occassionally lift up to 50 lbs
  • Will occasionally encounter toxic chemicals during shift

Mail Clerk

Curry College
10.2021 - 03.2022
  • Give people their mail and sort packages

Stock Associate

Ocean State Job Lot
05.2021 - 08.2021
  • Under the direction of store management, the Sales Associate performs a range of duties to meet the needs of customers and the business
  • These duties include performing sales transactions and assisting customers on the sales floor
  • The Sales Associate also works as part of the store team to merchandise and maintain the sales and stock room areas according to company policies and procedures.; Protection of company assets
  • Ensuring all OSJL customers receive the best possible service on the sales floor and at the point of sale
  • Proper handling of all transactions and corresponding documentation
  • Maintaining OSJL merchandising standards for all assigned areas
  • Timely communication to store management of any issues
  • Proper attention to safety issues
  • Other duties as required; The Stock Associate will be responsible for processing and preparing receipts of merchandise, fixtures and supplies
  • The role will also assist in moving, stocking, and replenishing merchandise on the sales floor and receiving areas.; process when unloading merchandise, fixtures, and other supplies from trucks and placing them to designated areas on the sales floor
  • Prepares merchandise for the sales floor by removing it from packaging, verifying price information, and ticketing where necessary; processes merchandise as directed
  • Performs housekeeping recovery as needed: collects trash and compactors cardboard
  • Possess the ability to work independently and/or as the member of a team to accomplish assigned goals
  • Operates a cash register as needed
  • Recovers receiving areas and sales floor prior to the end of each shift
  • Meets or exceeds productivity goals

Cashier

Panera Bread
07.2019 - 10.2019
  • As a Cashier at Panera, it's up to you among other tasks to:
  • Ring up orders quickly and accurately
  • Know our menu
  • Help customers with questions or requests
  • Deliver excellent customer service in every circumstance
  • Convey energy, warmth, and a passion for good eating
  • Step in and support your manager and team
  • This opportunity is for you if:
  • You enjoy people and have great communication skills
  • You want to be part of a fun, energized team that works hard and laughs often
  • You like the hustle and bustle of the hospitality industry
  • You're committed to health and food safety
  • You're at least 16 years of age
  • You are passionate about our Guiding Values and Behaviors:
  • Warmth for guests: Making people smile
  • Bold thoughts, brave actions: Learning, growing, and taking risks
  • Own it: Finding solutions and taking initiative
  • Win together: Working (and winning) as a team
  • Inspire and celebrate: Having fun and celebrating success
  • Rooted in respect: Seeing the best in others (Note: Food service/retail experience not required.

Busser

Tempo Restaurant
11.2018 - 02.2019
  • Clean tables, chairs, booths, and other dining areas after dining parties leave
  • Remove plates, glasses, utensils, and other dinnerware
  • Vacuum or sweep floors underneath tables after guests have left the tables
  • Set tables with new and clean dinnerware, napkins, linens, condiments, and other items for new guests
  • Deliver food to diners on request of wait staff or supervisors
  • Stock dinnerware, food, ingredients, and other supplies for the establishment
  • Find or retrieve items at the request of customers
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Assist bartenders with delivering drinks.
  • Reset and cleaned tables quickly to prepare for new customers.

Education

Bachelor's degree - Criminal Justice and Corrections

Curry College
05.2024

High School Diploma -

Waltham Sr High School
06.2020

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Workplace Safety
  • Team training and development
  • Safety enforcement
  • Multitasking and Prioritizing
  • Critical Thinking
  • Decision-Making
  • Superior Work Ethic
  • Creativity and Originality

Timeline

Keyholder

Psycho Bunny
01.2024 - 04.2024

Sales Associate

PacSun
11.2023 - 01.2024

Security Guard

SECURITAS GROUP
02.2022 - 01.2024

Hockey operations

Curry College
11.2021 - 02.2023

Athletic Gym Services Associate

Curry College
10.2021 - 04.2022

Mail Clerk

Curry College
10.2021 - 03.2022

Stock Associate

Ocean State Job Lot
05.2021 - 08.2021

Security Officer

Fenway Park
03.2021 - 06.2023

Cashier

Panera Bread
07.2019 - 10.2019

Busser

Tempo Restaurant
11.2018 - 02.2019

Bachelor's degree - Criminal Justice and Corrections

Curry College

High School Diploma -

Waltham Sr High School

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Ryan Provencher