Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN PULIDO

San Carlos,CA

Summary

Proven leader and strategic innovator at Ferrari Silicon Valley and City Sports Club, adept in inventory management and fostering client relations. Excelled in enhancing operational efficiency and customer satisfaction, achieving significant improvements in inventory accuracy and team performance. Skilled in problem-solving and customer service, driving positive outcomes and loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
12
years of professional experience

Work History

PARTS MANAGER

FERRARI SILICON VALLEY
08.2017 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with Ferrari to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Ordered parts for customers, wholesale clients, repair shops, sales and service department.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.

GENERAL MANAGER

CITY SPORTS CLUB
04.2012 - 08.2017
  • Managed a diverse team of professionals, fostering a positive work environment, high employee satisfaction and retention.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Addressed club member complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Cultivated strong relationships with club members, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

DEL AMIGO HIGH SCHOOL
Danville, CA
06.2005

Skills

Customer Service

Improving customer satisfaction

Vendor Relations

Client Relations

Invoice Processing

Ordering parts

Inventory Management

Stock management

Inventory Auditing

Returns processing

POS systems operations

Problem-Solving

Leadership and team building

Operations Management

Team Player

Team Leadership

Staff Management

Team training and development

Sales expertise

Marketing

Timeline

PARTS MANAGER

FERRARI SILICON VALLEY
08.2017 - Current

GENERAL MANAGER

CITY SPORTS CLUB
04.2012 - 08.2017

High School Diploma -

DEL AMIGO HIGH SCHOOL

Similar Profiles

CREATE PROFILE
RYAN PULIDO