Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Purdham

Ruskin,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Representative

American Wholesale Fenceworks
01.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Representative

Publix
01.2018 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Associate of Arts - English Language Arts

Lake Sumter State College
Leesburg, FL
12.2023

Skills

  • Market Research
  • Product Promotion
  • Sales Expertise
  • Customer Retention Abilities
  • Customer Relations
  • Complex Problem-Solving
  • Online Chat
  • Reading Comprehension
  • Technological Knowledge
  • Interpersonal Communication Skills
  • Google Docs
  • Microsoft Access
  • Unsupervised Learning
  • Wireless Telecommunications

Timeline

Sales Representative

American Wholesale Fenceworks
01.2023 - Current

Customer Service Representative

Publix
01.2018 - 01.2023

Associate of Arts - English Language Arts

Lake Sumter State College

Similar Profiles

CREATE PROFILE
Ryan Purdham