RYAN QUIGLEY
Hamburg
Summary
Detail-oriented business student with experience in financial operations, inventory control, and retail leadership support. Known for accuracy, accountability, and supporting team performance in fast-paced environments. Seeking growth in retail and operational management.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Tops Markets Store 262
04.2026 - Current
- Supervise front-end operations, ensuring efficient customer service, cash handling accuracy, and compliance with company policies
- Assist in scheduling, training, and coaching of cashiers, service desk associates, and office personnel
- Support payroll, office administration and daily bookkeeping functions while maintaining operational standards
- Serve as Manager on Duty, resolving customer concerns, coordinating store operations, and supporting department teams
- Monitor front-end performance, maintain staffing coverage, and promote a positive customer experience
- Collaborate with store leadership to improve efficiency, employee development, and overall store performance
Assistant Office Manager
Tops Markets Store 215
08.2024 - 04.2026
- Partner with Office Manager to maintain internal compliance and Dodd-Frank compliance; contributed to a perfect internal audit score (2025)
- Investigate and resolve cash over/short discrepancies to ensure financial accuracy
- Manage lottery inventory, reporting, and balancing in accordance to state regulations
- Perform register reconciliation, safe counts, and cash balancing procedures
- Train and support Service Desk staff on cash handling and compliance procedures
Customer Service Lead and Bookkeeper
Tops Markets Store 118
08.2019 - 08.2024
- Supervised front-end operations in a high-volume store
- Trained and onboarded 50+ front-end cashiers
- Supported operational compliance and cash-control procedures
- Cross-trained employees into office and bookkeeping roles
Student Assistant
SUNY Fredonia Purchasing Dept.
04.2024 - Current
- Update vendor profiles in procurement system to ensure accuracy and compliance
- Support faculty by organizing office operations and managing administrative tasks
- Review and processed purchase requisitions for accuracy and compliance with policies
- Monitor open requisitions during fiscal year and assist in fiscal year close
Event Staff/Head Score Tabulator
SHOUT! Cheer and dance
12.2023 - 04.2025
- Managed score tabulation and verification for cheer and dance competitions
- Reviewed judging sheets to ensure scoring accuracy and compliance
- Performed data analysis in Excel to calculate competition scores
- Assisted in leading event setup and breakdown operations before and after competitions
Education
Bachelor of Science - Business Administration: Management
SUNY Fredonia
Fredonia, NY05-2027
Skills
- Customer Service Leadership
- Operational Efficiency
- Inventory Control
- Financial Reconciliation
- Cash Management
- Compliance Monitoring
- Microsoft Excel
- Team Training
Timeline
Assistant Customer Service Manager
Tops Markets Store 262
04.2026 - Current
Assistant Office Manager
Tops Markets Store 215
08.2024 - 04.2026
Student Assistant
SUNY Fredonia Purchasing Dept.
04.2024 - Current
Event Staff/Head Score Tabulator
SHOUT! Cheer and dance
12.2023 - 04.2025
Customer Service Lead and Bookkeeper
Tops Markets Store 118
08.2019 - 08.2024
Bachelor of Science - Business Administration: Management
SUNY Fredonia