Ryan Quillen
Birmingham
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Server
Longhorn Steakhouse
08.2024 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Delivered food and beverages efficiently, adhering to restaurant standards for presentation and quality.
- Collaborated with kitchen staff to synchronize order timing and enhance overall dining experience.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations.
- Processed customer payments accurately, managing cash register operations effectively during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Handyman Helper
Walter Apartment Manager
11.2010 - 01.2015
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
Waiter
Cafe Pinino
03.2004 - 01.2006
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking skills.
- Processed orders accurately using POS systems, minimizing errors in transactions.
- Assisted in training new staff on menu items and service standards.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Landscape Worker
Turfco
02.2000 - 02.2001
- Operated landscaping equipment, ensuring safe and efficient task completion.
- Executed turf maintenance activities, enhancing overall landscape quality.
- Assisted in planting and transplanting trees, shrubs, and flowers for diverse projects.
- Collaborated with team members to execute landscape designs accurately and effectively.
- Conducted regular inspections of tools and equipment to ensure optimal performance.
- Handled hedge, bush, and shrub trimming.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
Construction Worker
Dailey
07.1998 - 01.1999
- Operated heavy machinery to complete construction tasks efficiently.
- Ensured compliance with safety regulations and protocols on job sites.
- Maintained tools and equipment to ensure optimal performance.
- Conducted quality checks on materials and work completed.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Education
No Degree - None
Pelham High School
Birmingham, ALTimeline
Server
Longhorn Steakhouse
08.2024 - 04.2025
Handyman Helper
Walter Apartment Manager
11.2010 - 01.2015
Waiter
Cafe Pinino
03.2004 - 01.2006
Landscape Worker
Turfco
02.2000 - 02.2001
Construction Worker
Dailey
07.1998 - 01.1999
No Degree - None
Pelham High School