Ryan Ragusa
Eagleville,PA
Summary
Dynamic and results-driven professional with extensive experience as a Police Dispatcher at Montgomery County Public Safety EOC. Expert in computer-aided dispatch and public safety communication, demonstrating exceptional situational awareness and conflict resolution skills. Proven ability to coordinate complex incidents and support first responders effectively, ensuring community safety and operational efficiency.
Overview
16
16
years of professional experience
Work History
Police Dispatcher
Montomery County Public Safety EOC
Eagleville, PA
07.2022 - 03.2025
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Trained new employees on basic operations of the police radio console and CAD system.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Provided support to officers by relaying critical information during emergencies.
- Documented all communications received via phone or radio transmissions accurately.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Tracked call logs and shift data to enter into computer system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Maintenance Technician
Sodexo USA
West Chester, PA
09.2018 - 03.2020
- Maintained accurate records of all maintenance activities performed.
- Operated hand and power tools to complete repairs.
- Repaired minor damages to walls, floors and ceilings caused by wear-and-tear or vandalism.
- Contributed to team meetings and provided suggestions for improving maintenance procedures.
- Conducted daily inspections of facilities to identify necessary repairs and maintenance.
- Prepared walls for painting by patching holes and replacing drywall.
- Completed minor electrical, plumbing and HVAC maintenance for building occupants.
- Coordinated with contractors and vendors for major repair projects.
HVAC Installer
Quality Degree
Royersford, PA
08.2015 - 09.2018
- Pulled electrical wiring for new installations or repairs to existing HVAC systems.
- Provided customers with information regarding product warranties and operating instructions after completion of service calls.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Attended training sessions related to new products or techniques in order to stay current in industry standards.
- Assisted in the fabrication of sheet metal ducts for ventilation systems.
Carpenter's Assistant
Hennessey Construction
Royersford, PA
06.2012 - 08.2015
- Assisted master carpenters with installations for residential and commercial customers.
- Cut materials on job site to prepare for installation.
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
- Assisted journeyman carpenters in installing fixtures and fittings.
- Installed drywall, ceilings and trim and fabricated replacement trim and moldings.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
Cashier
Wawa
Collegeville, PA
03.2009 - 06.2012
Education
GED -
Norristown Area High School
Norristown, PA07-2012
Skills
- CPR and first aid
- Computer-aided dispatch
- Public safety communication
- Information retrieval
- Situational awareness
- Conflict resolution
- Customer service excellence
- Problem-solving aptitude
Timeline
Police Dispatcher
Montomery County Public Safety EOC
07.2022 - 03.2025
Maintenance Technician
Sodexo USA
09.2018 - 03.2020
HVAC Installer
Quality Degree
08.2015 - 09.2018
Carpenter's Assistant
Hennessey Construction
06.2012 - 08.2015
Cashier
Wawa
03.2009 - 06.2012
GED -
Norristown Area High School
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