Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ryan Ramdial

Plantation

Summary

Dynamic operations leader with extensive experience at Chick-fil-A, excelling in workforce planning and strategic execution. Proven track record in enhancing customer satisfaction through effective team management and training. Skilled in resource allocation and critical thinking, driving operational excellence and fostering a positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Director of Operations

Chick-fil-A
05.2024 - Current
  • Lead a team consisting of 90+ team members and 10+ leaders.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored labor costs by scheduling team members accordingly.
  • Utilized operational resources to control monthly food cost expenses (Inventory management and tracking logs)
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with Front of House and Kitchen leaders to implement new procedures or improve upon existing ones to improve quality.
  • Analyzed customer feedback via CEM and identified areas for improvement to drive business success and increase overall satisfaction scores for the restaurant.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Enforced a food safe culture to ensure operations were following guidelines set by the state and Chick-fil-A.
  • Conducted daily inspections of all areas of the restaurant to ensure the building meets regulations and provides a safe environment for the team and guests.
  • Worked alongside marketing teams to drive sales and brand recognition for the company.

Director of Hospitality and Food Safety

Chick-fil-A
07.2017 - 05.2024
  • Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Worked to consistently improve transaction counts in the drive-thru and use of mobile ordering platforms.
  • Identified and fixed any nonfunctioning equipment.

Team Leader

Chick-fil-A
03.2015 - 07.2017
  • Oversaw daily operations of the team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through the HEARD method.
  • Monitored food inventory and supplies to prevent waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled the flow of the business by delegation and placing team members where needed.
  • Ensured the openings and closings of the store was complete to restaurant standards.

Team Member

Chick-fil-A
09.2013 - 02.2015
  • Provided genuine customer service and hospitality to give guests a memorable experience.
  • Operated register for order taking and processing payments.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Associate of Arts - Psychology And Computer Software Engineering

Broward College
Fort Lauderdale, FL
06-2016

Skills

  • Leadership training
  • Strategic planning and execution
  • Resource allocation
  • Schedule oversight
  • Critical and reactive thinking
  • Staff management
  • Time management
  • Operating tech products such as phones, computers, tablets, etc
  • Computer navigation and use of spreadsheets
  • Using anecdotal situations to convey feelings to others
  • Proficient in setting up phone and computers
  • Familiar with the differences in iOS and Android platforms

Accomplishments

  • 3+ Years running of maintaining a #1 Elite score in Food Safety Ranking achieving the "Guardian of the Brand" award.
  • Assisted with the increase of sales each year for the past 10 years, including being a part of achieving the "symbol" award after meeting certain sales increases based on the prior year.
  • Starting from a standard Team Member and working my way up to a Senior Director position.

Certification

Servsafe Certification

Timeline

Senior Director of Operations

Chick-fil-A
05.2024 - Current

Director of Hospitality and Food Safety

Chick-fil-A
07.2017 - 05.2024

Team Leader

Chick-fil-A
03.2015 - 07.2017

Team Member

Chick-fil-A
09.2013 - 02.2015

Associate of Arts - Psychology And Computer Software Engineering

Broward College

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