Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ryan Ray

Ontario,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

Crown Lift Trucks
05.2023 - Current
  • Was hired for the Customer Care Representative position. Worked out in the stockroom for about two months to learn the basics of the parts department. Then, moved into the parts department office to work as a Customer Care Rep where I currently am at now. I've grown to understand the company a lot better and learned lots about the parts that go into these lift trucks and also have grown to know some customers well. I've built more more experience using programs such as Excel and Quipware and continue to look to improve my knowledge of the company.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Have helped assist call-in customers with questions and orders.

Field Investigator

Frasco
11.2021 - 05.2023
  • As a field investigator my job is to case prep the day before and go out to the claimant's residence the next day and begin surveillance. During surveillance I would set up a suitable surveillance position and wait for activity. Once the claimant is active I would then tail them, film them, and document there activities at the end of the day while using Microsoft Word to write a report. Certain cases will be activity checks meaning I would have to locate vehicles and run the plates, and possibly talk to neighbors. Which would then set up surveillance for the remaining days.

Field Investigator

RJN Investigations
08.2016 - 11.2021
  • As a field investigator my job is to case prep the day before and go out to the claimant's residence the next day and begin surveillance
  • During surveillance I would set up a suitable surveillance position and wait for activity
  • Once the claimant is active I would then tail them, film them, and document there activities at the end of the day while using Microsoft Word to write a report
  • Certain cases will be activity checks meaning I would have to locate vehicles and run the plates, confirm the claimant's presence, and possibly talk to neighbors
  • Which would then set up the next investigator with the information needed to conduct surveillance.

Shift Manager

McDonald's
04.2012 - 08.2016
  • Had numerous responsibilities such as closing the store, giving out breaks to crew members, working multiple different stations within the day to help crew members, receiving stock, counting food waste at the end of the day, counting money/registers, and daily cleaning/weekly cleaning/and monthly cleaning tasks.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Salesperson

Infiniti of Montclair
04.2015 - 10.2015
  • I worked my way up from being a porter to a salesperson in just 3 months
  • My duties as a porter were to move, gas up, reposition vehicles from the main lot to storage lot in either order and do the same for vehicles that had been sold
  • As a salesperson I would greet customers, show them vehicles, go on test drives, and negotiate with them and sales managers.
  • Worked to build relationships with customers and built potential for additional sales.

Education

College -

Mt. San Antonio College

High School -

Chino High School

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Problem Resolution
  • Payment Processing
  • Customer Relations
  • Order Processing
  • Conflict Mediation
  • Customer Relationship Management

References

  • Stacy Weinstein, (909) 947-3539, 1530 E Tam O' Shanter St., Ontario, CA, 91761
  • Anthony Delgado, (909) 262-7715, 1256 E St. Andrews Ct., Ontario, CA, 91761
  • Hector Perez, 1 (626) 806-7665, 2836 S Walker Ave., Ontario, CA, 91761

Timeline

Customer Care Representative

Crown Lift Trucks
05.2023 - Current

Field Investigator

Frasco
11.2021 - 05.2023

Field Investigator

RJN Investigations
08.2016 - 11.2021

Salesperson

Infiniti of Montclair
04.2015 - 10.2015

Shift Manager

McDonald's
04.2012 - 08.2016

College -

Mt. San Antonio College

High School -

Chino High School

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Ryan Ray