Ryan Reagler
Plano,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Manager
Workforce (WFM) Goldman Sachs
Richardson, TX
01.2020 - Current
- Created training modules and documentation to train staff new Workforce Management Agents
- Optimization of Schedules -breaks, lunches, team meetings, one on ones, and compliance trainings
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Real Time Analysis (RTA) -making sure agents take breaks and lunches on time, go to any schedule trainings on time, watch for long calls and overdue chats
- Responsible for Data Reporting on service levels
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Communication Agent
Genpact / Goldman Sachs
Richardson, TX
01.2019 - Current
- Calculated Insurance Policies for Annual Commissions
- Analyzed customer feedback data to develop action plans for improving services offered/Answering/Responding to emails.
- Ensured compliance with all applicable laws, regulations, industry standards; HB Policy Excel Spreadsheets
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Lead Teacher
Xplor Preschool & School Age Care
McKinney, TX
01.2017 - 01.2019
- Created and maintained a positive learning environment within the school community.
- Curriculum Planning
- Advised teachers on best practices for integrating technology into the classroom setting.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Lead / School Age Teacher.
- Curriculum Planning.
Site Manager
McKinney ISD (Club 360)
McKinney, TX
01.2015 - 04.2017
- On Site Manager.
- Handling 4 Group Leaders
- 60 Kids K-5
- 1 Site Assistant
- Making Lesson Plans
Education
High School Diploma -
Mckinney High School
Mckinney, TX05-2014
Some College (No Degree) - Clinical Child Psychology
Grand Canyon University
Phoenix, AZSkills
- Verbal and Written Communication
- Cross-Functional Teamwork
- Time Management
- Team Leadership
- Schedule Preparation
- Complex Problem-Solving
- Performance Evaluations
- Business Administration
- Workforce Management
- Policy Implementation
- Microsoft Office, Excel, Live Person, Pega, Oracle Developer
- Lexis Nexis, and various proprietary software
Certification
- Green Belt Certification
- Trainee Certification
References
References available upon request.
Timeline
Fraud Manager
Workforce (WFM) Goldman Sachs
01.2020 - Current
Communication Agent
Genpact / Goldman Sachs
01.2019 - Current
Lead Teacher
Xplor Preschool & School Age Care
01.2017 - 01.2019
Site Manager
McKinney ISD (Club 360)
01.2015 - 04.2017
High School Diploma -
Mckinney High School
Some College (No Degree) - Clinical Child Psychology
Grand Canyon University
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