Ryan Redifer
Columbus,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Restaurant Manager with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Raising Cane's
06.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Crew Member
Raising Cane's
08.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Roofer
Phinney Industrial Roofing
07.2020 - 03.2021
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Cleaned up work areas upon completion of projects.
- Assisted with installation of gutters and downspouts.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
Courtesy Clerk
Kroger
03.2017 - 03.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Education
Ohio Wesleyan University
Delaware, OHHigh School Diploma -
Whitehall Yearling High School
Whitehall, OH05.2019
Skills
- Customer Satisfaction
- Team Direction
- Employee Development
- Building Morale
- Staff Management
- Staff Training
- Teamwork and Collaboration
- Anticipating Problems
- Counting Money
- Delegating Assignments and Tasks
- Adaptive and Creative
- Accurate Money Handling
Timeline
Restaurant Manager
Raising Cane's
06.2022 - Current
Crew Member
Raising Cane's
08.2021 - 06.2022
Roofer
Phinney Industrial Roofing
07.2020 - 03.2021
Courtesy Clerk
Kroger
03.2017 - 03.2019
Ohio Wesleyan University
High School Diploma -
Whitehall Yearling High School
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