Member Service Representative
Crunch Fitness Gym
Indianapolis, IN
05.2024 - 08.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Answered member questions about products and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained and assisted in keeping the gym facilities and equipment clean and pristine
