Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Ryan Reid

Sacramento,CA

Summary

Dynamic Fleet & Safety Coordinator at Huft Home Services with expertise in safety program design and risk assessment. Achieved a significant reduction in accident rates through proactive safety audits and incident analysis. Strong communicator, fostering collaboration among teams to enhance operational efficiency and compliance with transportation safety regulations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Fleet & Safety Coordinator

Huft Home Services
06.2023 - Current
  • Assisted in implementing safety protocols to enhance fleet operations.
  • Supported routine inspections and maintenance scheduling for vehicles.
  • Contributed to data entry and reporting on safety incidents.
  • Learned compliance requirements for transportation safety regulations.
  • Coordinated training sessions on safety practices for drivers.
  • Maintained accurate records of vehicle safety checks and repairs.
  • Collaborated with team members to identify potential hazards in operations.
  • Adapted quickly to new software tools for tracking fleet performance.
  • Developed strong relationships with insurance providers, negotiating favorable coverage terms for the organization.
  • Played a critical role in the development and execution of company-wide safety initiatives, promoting a culture of responsibility and accountability among drivers.
  • Managed driver schedules effectively, ensuring adequate staffing levels during peak periods while minimizing overtime costs.
  • Reduced accident rates through proactive risk assessments and regular vehicle maintenance checks.
  • Optimized fuel consumption by researching alternative fuel sources and implementing efficient driving techniques within the fleet.
  • Conducted thorough audits on vehicle maintenance records ensuring proper documentation was maintained.
  • Partnered with external vendors for cost-effective procurement of essential equipment and services required for maintaining fleet safety standards.
  • Conducted in-depth accident investigations to identify root causes and implement corrective measures.
  • Maintained compliance with industry regulations by staying current on relevant laws and policies.
  • Provided ongoing support to drivers by addressing concerns, mediating disputes, and offering guidance as needed.
  • Established a culture of continuous improvement within the team by encouraging feedback from drivers and other stakeholders regarding safety practices or process efficiencies.
  • Managed vehicle maintenance schedules, ensuring compliance with safety regulations and minimizing downtime.
  • Coordinated fleet operations, optimizing routes for timely deliveries and reducing operational delays.
  • Developed training programs for new drivers, enhancing safety protocols and operational readiness.
  • Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
  • Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Trained new team members on proper and safe use of tools and equipment.

Dispatcher Coordinator

Huft Home Services
06.2022 - 06.2023
  • Coordinated dispatch operations to optimize service efficiency and response times.
  • Managed scheduling of technicians, ensuring timely arrivals and accurate service assignments.
  • Utilized dispatch software to track service requests and monitor technician progress.
  • Communicated effectively with customers regarding service updates and appointment confirmations.
  • Managed communication between drivers and clients to resolve delivery issues promptly.
  • Coordinated efficient routing for multiple transportation modes, ensuring timely deliveries.
  • Utilized dispatch software to monitor fleet operations and optimize schedules.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Customer Service Representative

Huft Heating And Air Conditioning
05.2020 - 06.2022
  • Resolved customer inquiries regarding HVAC systems and services, ensuring high satisfaction levels.
  • Managed service requests and scheduled appointments, optimizing technician workflow and resource allocation.
  • Trained new team members on customer service protocols and company software for efficient operations.
  • Developed FAQs and troubleshooting guides to enhance customer self-service options and reduce call volume.
  • Collaborated with field technicians to address customer issues promptly, improving resolution times and service quality.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

CSR & Skip Tracer

Location Services
07.2019 - 03.2020
  • Conducted comprehensive skip tracing to locate individuals and assets efficiently.
  • Liaison between Clients and Location Services.
  • Utilized advanced databases and online tools to gather accurate information on subjects.
  • Streamlined the skip tracing process through effective organization and prioritization of assigned cases.
  • Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
  • Delivered concise reports on findings from skip trace investigations, enabling informed decisions for follow-up actions within set deadlines.
  • Supported colleagues in solving complex cases by offering strategic recommendations based on extensive experience in the field.
  • Worked closely with repossession agents to coordinate activities.
  • Maximized effectiveness of data mining tools through regular system updates and customization according to specific case requirements.
  • Proactively monitored accounts and addressed various issues.

Bar Back

Mango's Antro
02.2017 - 06.2019
  • Assisted bartenders in preparing and restocking ingredients to ensure efficient service during peak hours.
  • Maintained cleanliness and organization of bar area, contributing to overall customer satisfaction and safety compliance.
  • Monitored inventory levels, promptly notifying management of low stock to prevent service disruptions.
  • Collaborated with team members to streamline workflow, enhancing productivity during busy shifts.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.

Property Maintenance Manager

Weber Homes
02.2007 - 03.2011
  • Supervised daily operations of property maintenance team, ensuring timely completion of tasks and adherence to safety standards.
  • Implemented preventive maintenance programs, reducing downtime and improving property functionality and tenant satisfaction.
  • Coordinated repair schedules with contractors, optimizing resource allocation and minimizing disruption to residents.
  • Conducted regular inspections of properties, identifying issues proactively to maintain high standards of living conditions.
  • Enhanced tenant satisfaction, addressing maintenance requests promptly and effectively.

Dispatcher

Bayer Protective Services
04.2005 - 01.2010
  • Coordinated timely dispatching of emergency and non-emergency vehicles to ensure efficient service delivery.
  • Managed resource allocation to optimize response times and enhance operational efficiency.
  • Developed and implemented scheduling processes that improved overall workflow and reduced delays.
  • Trained new dispatchers on systems, protocols, and best practices to maintain high service standards.

Education

GED -

Winterstein Adult School
Sacramento, CA

Skills

  • Executing regular safety audits
  • Safety program design
  • Risk assessment
  • Safety protocols in transportation
  • Incident analysis
  • Risk mitigation strategies
  • Fleet operations coordination
  • Claims administration
  • Insurance coordinator
  • Strong verbal communication
  • Accident investigation

Certification

OSHA 10 & OSHA 30 Training

Software

Microsoft Office

Service Titan

Azuga

Timeline

Fleet & Safety Coordinator

Huft Home Services
06.2023 - Current

Dispatcher Coordinator

Huft Home Services
06.2022 - 06.2023

Customer Service Representative

Huft Heating And Air Conditioning
05.2020 - 06.2022

CSR & Skip Tracer

Location Services
07.2019 - 03.2020

Bar Back

Mango's Antro
02.2017 - 06.2019

Property Maintenance Manager

Weber Homes
02.2007 - 03.2011

Dispatcher

Bayer Protective Services
04.2005 - 01.2010

GED -

Winterstein Adult School

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Ryan Reid